Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/29/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an invoice from Alliance Radiology dated 10/15/2024 for services provided in 2019. I have asked for itemized billing and it is completely redundant and impossible to decipher. I thankfully have my EOBs from 2019 showing the amounts that I owed and those amounts were paid in 2019. I have called AR and was not satisfied with the conversation. First of all, it sounds like a warehouse of people on the phones in the back ground, very sketchy. Secondly, I did not get any clear answers as to why this bill is now being sent out other than 'your insurance took back the payment from us.' The next bill I received dated 11/29/24 gives a balance of $208.08, Besides the fact that this occurred in 2019, I am uncomfortable providing these people with any payment information. Of note: At that time (2019) we had a different insurance provider than we currently do.

  Business Response

  Date: 12/31/2024

  Thank you
  for your recent letter regarding the complaint submitted to your organization
  by ******* *********.  ***** ********* *** provides medical billing
  management services on behalf of Alliance Radiology PA.  As such, I am
  responding to your inquiry on their behalf. It is our mutual goal to provide
  accurate and timely billing services in a satisfying manner to the patients of Alliance
  Radiology PA.
  

  Our
  review of the patient’s account has resulted in these findings:
  

  There was
  a system issue which has now been resolved.
  There is
  $0.00 balance due on the patient’s account.
  
  We regret for the inconvenience this has caused ******* *********.  At
  this time, we request you close this complaint as we have resolved it in a
  satisfactory manner.
  

  
  

• Initial Complaint

  Date:10/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received services last year at a local hospital. The three services were billed through Alliance Radiology PA. The invoice that I received included the "patient responsibility" portion but they also billed me for the "non-billable" portion according to my insurance EOBs. When I contacted them, they reported that they didn't have the EOBs so I mailed them to Alliance Radiology along with a letter showing in great detail how they were billing for the "non-billable" portion and that they should not be doing that and I requested a "paid in full" statement since I had already paid the "patient responsibility" portion. I again received another invoice for the "non-billable" amount followed by another statement reporting that they were going to turn me over to collections. Each invoice that I received showed that they were filing a different insurance company each time so I contacted them again. They asked me to send another copy of insurance card, which I did. I then received another invoice for the "non-billable" amount filed to yet another incorrect insurance company. I contacted them again and ****** from Alliance Radiology tried to convince me that the "non-billable" portion was my "copay". I explained to him that this was incorrect but he insisted that I must pay it. I contacted the insurance company and they confirmed that Alliance Radiology should not be billing for the "non-billable" portion of the EOB and that it was definitely not my copay. They suggested that I file a complaint with the federal government at CMS/nosuprises which I did. I am also filing a complaint here along with contacting the local hospital to inform them that the billing service that they are using is billing illegally.

  Business Response

  Date: 10/23/2024

  Thank
  you for your letter regarding the complaint submitted to your organization by ****** *******.  ***** ********, LLC provides medical billing management services
  on behalf of Alliance Radiology.  As such, I am responding to your inquiry
  on their behalf. It is our mutual goal to provide accurate and timely billing
  services in a satisfying manner to the patients of Alliance Radiology.
  
  Our review of the patient’s account has resulted in these findings:
  The
  appropriate adjustments were applied to the patient’s account.
  There
  is $0.00 balance due on the patient’s account.
  
  We regret for the inconvenience this has caused ****** *******.   At
  this time, we request you close this complaint as we have resolved it in a
  satisfactory manner.
  

  Customer Answer

  Date: 10/23/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because I have not received a zero balance statement from you in the mail as I requested. This complaint will remain open until I receive the printed statement from Alliance Radiology showing a zero balance for all previous charges and that no money is due.
  
  Sincerely,
  
  
  
  ****** *******

  Business Response

  Date: 10/24/2024

  An itemized statement is in process of being mailed to the patient.  The patient can also view/print statement online at *******************

• Initial Complaint

  Date:03/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently had a workers comp case and I had imaging completed at ****** ****** ******. Three ultrasounds were completed. I received a bill for the reading fees from alliance radiology. I immediate Told them they have incorrectly billed myself personally for the reading fees and that they need to contact ****** ****** to get the information to bill the appropriate party. They then asked me all of the information related to my workers comp case. I gave them the email contact of my case adjuster. They sent me another bill a month later. I contacted them again and the bill remains open. They won’t do any work to resolve their incorrect bill they have sent me. My account number with their billing program is ******* and they are trying to bill me for 373.53 multiple times. Bill the correct party.

  Business Response

  Date: 03/14/2023

  Thank
  you for your letter regarding the complaint submitted to your organization by **** ********* ***** ********* *** provides medical billing management
  services on behalf of Alliance Radiology.  As such, I am responding to
  your inquiry on their behalf. It is our mutual goal to provide accurate and
  timely billing services in a satisfying manner to the patients of Alliance
  Radiology.
  Our review of the patient’s account has resulted in these findings:
  The
  $373.53 was filed to the workers compensation carrier on 3/14/23.
  There
  is no balance due at this time.
  We regret for the inconvenience this has caused **** ********.   At
  this time, we request you close this complaint as we have resolved it in a
  satisfactory manner.
  

• Initial Complaint

  Date:02/23/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 26, 2021, I received medical services and was billed by Alliance Radiology PA. I paid the bill in full. On February 21, 2023, I received a bill saying that I suddenly owe them $6.07. I called Alliance Radiology PA to see why and they told me that it was being reprocessed through my insurance and now I owe the remaining balance. I called my insurance company to ask why and they told me that it has been paid and that I shouldn't owe anything. I am being forced to pay it because they threatened to send me to collections for $6.07. I don't know how they can hold me responsible for something that has been paid for over a year ago or how it's even legal.

  Business Response

  Date: 03/06/2023

  Thank
  you for your letter regarding the complaint submitted to your organization by **** *****.  ***** ********* *** provides medical billing management services
  on behalf of Alliance Radiology.  As such, I am responding to your inquiry
  on their behalf. It is our mutual goal to provide accurate and timely billing
  services in a satisfying manner to the patients of Alliance Radiology.
  
  Our review of the patient’s account has resulted in these findings:
  The
  balance of $6.07 has been adjusted.  There is $0.00 balance due on the patient’s account.
  
  We regret for the inconvenience this has caused **** *****.   At this
  time, we request you close this complaint as we have resolved it in a
  satisfactory manner.

  Customer Answer

  Date: 03/08/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

  However, this is why payment should be made to the place of service instead of being contracted out to prevent fraud. I'm content with the results as long as this is actually finalized and I don't have anymore issues with this business in the future.  

  Regards,
  
  **** *****

• Initial Complaint

  Date:12/27/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My insurance was billed for a mammogram in September of 2021. The claim was paid in full by my insurance. In September of 2022, an entire year later, ******** determined they were not paid enough by the insurance (which I no longer have) and sent out a new bill with an increased ~$200. I am now responsible for the difference and entire year later. Is this insurance fraud? It looks like several others here are dealing with the same thing. In addition, I received TEXTS, not mailed EOBs. I specifically requested an EOB and the ******** customer service rep said they could only send an invoice with charges. I'd like to see what the discrepancy in billed CPT codes is. I'm being threatened to be sent to collections as well. Everything about this company is fishy to the point that I will change the facility I receive my mammogram from so as not to ever have to use them again.

  Business Response

  Date: 01/30/2023

  Thank you for your
  letter regarding the complaint submitted to your organization by ****** ****. 
  ***** ********* *** provides medical billing management services on behalf of
  Alliance Radiology.  As such, I am responding to your inquiry on their
  behalf. It is our mutual goal to provide accurate and timely billing services
  in a satisfying manner to the patients of Alliance Radiology.
  Our review of the patient’s account has resulted in these findings:
  There is $0.00 balance
  due on the patient’s account. We regret for the
  inconvenience this has caused ****** ****.   At this time, we request
  you close this complaint as we have resolved it in a satisfactory manner.

• Initial Complaint

  Date:12/20/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received my first bill in September, and I contact **** and they stated they could not complete claim from Alliance Radiology because they need information from their billing company (federal ID number). **** stated they had contacted them and was working with them. I received another bill on 12/20/22 stating I still owe on the bill and when I called their number ************ they forward me to voicemail. I check my online account with them, and it shows $0.00 owed. The letter states they will send this bill to collection. **** will pay for the service if they provide the needed information, their website states I owe 0. I feel harassed when I do not owe anything, and they are threatening to send me to collections for no reason.

  Business Response

  Date: 01/09/2023

  Thank you for
  your letter regarding the complaint submitted to your organization by ***** *******.  ***** ********* *** provides medical billing
  management services on behalf of Alliance Radiology.  As such, I am responding to your inquiry on
  their behalf. It is our mutual goal to provide accurate and timely billing
  services in a satisfying manner to the patients of Alliance Radiology.
  
  Our review of
  the patient’s account has resulted in these findings:
  

  The balance of $326.00 is on hold pending credentialing review.
  Once review is completed an updated claim will be send to the patient’s insurance.
  
  
  We regret for
  the inconvenience this has caused ***** ********   At this time, we request you close this
  complaint as we have resolved it in a satisfactory manner.

  Customer Answer

  Date: 01/10/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
  
  Complaint: ********
  
  I am rejecting this response because:  the company has not changed their policy.  You cannot not send a bill that threatens collection and their online portal states $0.00 is owed.  Their portal should state that assistance is required not 0.00 balance.  After multiple phone calls it was stated that the bill was because they need assistance with the insurance because the bill was a rejected by ****.  It would have been better to write a letter or put on the statement they sent that assistance is needed and to call.  **** requested additional information from the company, and they didn't provide it.  I have a copy of the original statement which shows no Physical tax id number.  In October **** stated they could not pay the bill because it lacked the Physician tax id.  **** contacted the company in October regarding this issue and no one responded from Alliance Radiology.  I shouldn't have to call multiple times to get this resolved I called several times before it went to review.  I would suggest that the company not call their review/supervisors the escalation center/counselor.  When a customer requests a supervisor, they should be forward to one, I shouldn't have to spend 5 minutes convincing them representative they cannot assist me, and a supervisor is needed.  The review is still in process so the complaint should not be closed.

  
  Regards,
  
  ***** *******

• Initial Complaint

  Date:11/02/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Alliance Radiology provided health services for my husband.
  The EOB received from our insurance stated that *** ***** should be discounted $243.16 from $333.52 leaving an amount owed of $90.36.
  After several attempts to have Alliance Radiology fix this coding/price adjustment over the last 12 months, it has not been resolved. The response from Alliance Radiology at then end of our calls is, wait 30 days for this to process. Now, this bill has been sent to collections and will affect our credit. I do not want to overpay $243.16 because Alliance Radiology has failed to fix our statement even though they have the EOB's on file. There has been neglect on fixing my husbands account and we will be forced to overpay or have a bad credit score.

  Business Response

  Date: 12/05/2022

  Thank you for your letter regarding the complaint submitted to your organization by ******** **********
  ***** ********* *** provides medical billing management services on behalf of Alliance Radiology. As
  such, I am responding to your inquiry on their behalf. It is our mutual goal to provide accurate and
  timely billing services in a satisfying manner to the patients of Alliance Radiology.
  Our review of the patient’s account has resulted in these findings:
  
  ? The balance has been cancelled with the collection agency, credit bureaus notified,
  and a letter of deletion has been sent to the patient.
  ? An updated statement is being mailed to the patient.
  
  We regret for the inconvenience this has caused *** *********. At this time, we request you close this
  complaint as we have resolved it in a satisfactory manner.
  If you have any questions, please feel free to contact me by e-mail at *****************************

  Customer Answer

  Date: 12/12/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Regards,
  
  
  
  ******** *********

• Initial Complaint

  Date:10/03/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Alliance Radiology has sent a request for payment of a visit that my insurance company has already paid. Yet, they continue to harass me for the payment and have now turned me into a collection agency. I have contacted them dozens of times to seek a resolution and they have consistently stated they were working on it and understood and promised they would get it resolved before sending to collection agency. They need to be held accountable and they need to stop harassing me.

• Initial Complaint

  Date:08/09/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went for routine mammogram, insurance billed and paid then they sent me bill for $221.00 said my responsibility. I called my insurance and they said they paid in full, no cost to me. I called and they just keep saying to call my insurance company and sending me bills. I have never had cost to me for preventative annual exam but went to new place this time unfortunately.