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Business Profile

Sewing Machine Repair

Missouri Sewing Machine Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sewing Machine Repair.

Complaints

This profile includes complaints for Missouri Sewing Machine Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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Missouri Sewing Machine Company has 5 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:11/12/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      09/25/24, I purchased Custom Insert Labeled as Labor for $199.00 on receipt, ********* **** Cabinet $664.05, pretax. receipt att. Upon delivery the top was not drilled properly from the manufacturer to insert a cam bolt also the castors were defective. I called the store and spoke with the team and asked I email ******* with pictures and list the parts needed. Over two weeks went by with no calls or emails in regard to parts. I called on a Thursday and asked for the manager of which she was out of the office and as of this date she has not ever contacted me. I received a call the following week from ***** sewing and a full 10 days later received replacement parts for the cabinet. At this point I found they didn't include enough screws for the doors, and I had to purchase more from Ace hardware myself. When I pushed down on the lift the right rail came loose, and it would not tighten. I contacted ***** once again and they stated they would send me out a new right rail for the lift. Two months in on Thursday November 7, 2024, I received the right rail replacement, and it was a used rail screws, stripped and railing scratched. I immediately called ***** and spoke with ******* and sent photos and she showed her boss whom, stated that was unacceptable. I asked for them to come and get it. It has been two months. I have not been able to use the item or the insert purchased. She had me hold, came back and stated since I had not purchased through them she could only send the replacement again or I could get a refund. I expressed I felt they should assist so she stated she would have her representative get in contact and they would be in contact with me right of way. I emailed MO Sewing all of this same info and asked they call me direct as I had not received any email correspondence from them as the store had mentioned. I received an email 11/12/2024 stating they were sending another rail out. completing ignoring any requests I have asked for.

      Customer Answer

      Date: 11/24/2024

      Company resolved debt and complaint can now be closed. I have received a full refund. 

      best regards 

       

      ***** ********

    • Initial Complaint

      Date:03/04/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 8/4/2023, I visited Missouri Sewing Machine Co. to inquire about trading in the Baby Lock Flare embroidery machine that I had previously purchased, to upgrade to a machine that has more versatility. At the time, they were running a sale on the Baby Lock Alliance floor model machine. Instead of trading my machine in for another model, it made more economical sense for me to purchase another machine. It wasn't within my budget to pay the full price of the machine, so I agreed to the layaway plan that they were offering. Once I received the machine after paying off my remaining balance on 9/30/2023, I had an issue with registering the machine with the manufacturer for warranty purposes. They repeatedly made excuses for why the machine couldn't be registered at the time. Even going as far as to tell me that they were the ones who had to register the machine. On multiple occasions I was told that they had already taken care of the registration. Then on 2/16/2024, I was informed by a representative for Baby Lock that the machine couldn't be registered because it is a used machine that another customer had traded in, and not a floor model. The serial number on this machine is completely different from the one that is reflected on my receipt. Missouri Sewing Machine Co. knowingly sold me a used machine under the guise of it being a floor model. Hoping that I would never discover that I was deceived. And justified doing so, after I contacted them to inquire about why I didn't receive what I paid for. If my intentions were to purchase a used machine, I would have done so. Their unethical sales practices and immorality have resulted in wasted time and money. I have made numerous attempts to resolve this matter. But their only solution is for me to spend an additional $3500+ in order to receive a product that I have already paid for.

    Missouri Sewing Machine Company is NOT a BBB Accredited Business.

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