We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Billiard Supplies

Precise Billiard Supply

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Billiard Supplies.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/28/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dec, 26, 2024 - found Precise Billiards on google search for pool table felt replacement ******* ******** is the owner, he showed me pics of KU Jayhawk pool table felt that I had asked about, said it would cost $500, he would need that money to order it, then he would come service, balance the pool table, & change the felt. I venmo him the $500. Our issues started when it seemed to be taking a very long time for the felt to come in, ******* was not texting or emailing me with the status. I had to text him and wait a few days for a response. Friday 1/24/25, he said the felt should be shipping to him that day and he will install it within two weeks. Heard nothing until 2/12/25 when I text him and asked when he was going to receive & install the felt. ******* said his aunt died & he was out of town. He would be back in town on Tuesday (2/18) I had to contact him on 2/27, asking when he could install the felt, He said Saturday morning 3/1/25, I text & stayed home all that day & he never replied or showed up. I then asked for him to just ship me the felt. He said he would be back in town Tuesday 3/4, he will give me a discount on the install since it has taken so long. Monday 3/10 I asked when he could install, He said he is coming in town on Monday 3/17 "for sure" & he can install that Thursday 3/20, He did not call, text, nor show up. He finally responded to my no show text on Monday 3/24, he said again he was sorry, will give me a discount on his labor, Friday he can install the felt. Today is Friday 3/28/25. I text & called him last night to remind him of our appointment, he did not respond, I then text & called in the morning, asking when he is coming. he still has not responded. I then sent him a text and a phone message of asking once again for my $500 refunded back to me since this has been so stressful. If he truly has the felt, I can come by his home/business today & pick it up. I sent a pay request through Venmo for the $500 refund.

    Customer Answer

    Date: 04/12/2025

    I just wanted to make sure you were calling the correct phone number.  ************ ******* ** ****** of Precise Billiards

  • Initial Complaint

    Date:04/05/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******* ********* owner and operator of this business, took possession of a pool table and was hired to rebuild it (i.e., new bumpers, new felt, balance and put it up in a basement). He refuses to respond to my calls, text messages and efforts to get him to complete the job he was contracted to perform. For almost a year now, I have had half of a pool table in my basement waiting for the job to be completed. He has made and broken numerous appointments to finish the job, he will not call me back, he will not answer text messages, he will not tell me where he is keeping my property, he is refusing to allow me to pick it up or to hire someone else to pick it up.

Precise Billiard Supply is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.