We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Blinds

One Stop Decorating Center, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Blinds.

Complaints

This profile includes complaints for One Stop Decorating Center, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

One Stop Decorating Center, Inc. has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/15/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased outdoor shades for privacy on one side of our covered patio. Salesman ******* **** came to measure. We discussed options and how they were to be installed. I placed the order and signed the contract stating there would be a 1” gap in between the 2 shades. Contract also states “no refunds unless installation is defective.” Salesperson Brandon failed to communicate install instructions correctly, then refused to answer his phone when installer reached out for instructions, because it was his day off and he was golfing. We paid almost $2100 for 2 shades that don’t function properly due to faulty install. We agreed to a 1” gap and it is more than 3”. They should have drilled straight into the concrete patio from the top, but instead went from the side. Installer drilled several times before successfully inserting screw. This caused the concrete to break and crack. They did try to quick crete it, but it was a very poor, sloppy incomplete job. Store owner will not stand behind their product, they gave bungees from Amazon with plastic hooks that broke 2nd time using it. Installation was defective, destroying our property and owner refuses to give refund or make it right. Their solution was to get a decorative rock to put there and attach it to. No thanks, we paid for a quality product to be professionally installed and they did not provide that. Therefore we are requesting a refund so that we can hire someone to do the job right and replace it with a product that is more adequate.

    • Initial Complaint

      Date:09/08/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      see attached
      On 10/18/2021 I signed a contract, with One Stop Decorating, ***** ** **** ***** Shawnee, KS 66216, phone ************, for 8 window blinds at the cost of

      $4,734.98. These 8 blinds consisted of two automatic blinds in one bedroom, four in the other bedroom and one manual blind in the bathroom. I wanted complete privacy. Prior to signing the contract, a OSD representative evaluated my situation and recommended the type of blinds he would install. He explained and showed me that I would get light from the holes created by the strings holding up the slats and to that I agreed.

      He assured me that these blinds would give me privacy. I signed the contract.

      December 16, 2021 the binds were installed. Five of the seven blinds were malfunctioning. The slats would not close completely; you could see the outside through the slats. Also, the blinds are inside mount blinds. To work, inside mount blinds require a gap on the side between the blind and the window frame. Because of this gap inside mount blinds don't provide the privacy I told the OSD representative I needed.

    One Stop Decorating Center, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.