We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Racing Cars

The Racing Experience, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Racing Cars.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/27/2025

    Type:Customer Service Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Cannot reach by phone email or website
    Would like a refund

  • Initial Complaint

    Date:10/25/2024

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought through ****** on Dec 4th, 2023. It was a Christmas gift for a friend. It was for a dirt racing experience that was going to be in Kansas city on Aug 7/8th, 2024. I got an email in July stating they needed to change the dates to the following week (email attached) OR I could put the ticket on hold for future dates. As the person wouldn't be able to do the following week we elected to hold the ticket. As of the beginning of this week(Week of Oct 25th) I hadn't received word on future dates so I went on their website and the only thing it showed was they were "closed as of immediately"(screenshot attached) After checking though my emails (which I NEVER received one stating they were closing or how to get a refund) I decided to Google them. I found a screenshot someone posted from the company stating the same thing as the website; HOWEVER, This one stated to contact your third party or credit card about a refund. That you could email them but that email wasn't checked so will be a long time for an answer. I have emailed them and so far no response. I tried calling however it just states "not accepting calls at this time". I reached out to ****** but they state they will only dispute within 180 days. I tried my bank (which is where the money officially came out of) and they said its been to long to reach out to the vendor.... whom I cannot get ahold of. I would appreciate any assistance.

  • Initial Complaint

    Date:08/28/2024

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a driving experience for my husband with this company as a gift for him. When the first date was due to happen they cancelled and said they'd reschedule. They also cancelled that date so a third date was scheduled it also was cancelled. Then I see they have closed their doors not offering refunds for the money we spent and are telling us to contact our credit card company for a refund. I purchased this over a year ago. i don't think I'll get a refund. They didn't even have the decency to contact me personally. I seen it on Facebook on their page. I think this was a scam from the very beginning. It's the ***** ******* dirt Racing Experience.

The Racing Experience, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.