Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The owner of this business is our next door neighbor.
  My husband and myself signed a contract with *** ***** ***** for "Custom, Hardboard Siding."
  In *** ***** words: "Not the cheap **** from *** **** ***** or *******"
  We placed a $7,700 deposit on a $22,000 job that was to include materials and installation.
  We picked out our samples.
  As soon as *** ***** got his money, he and his wife purchased new vehicles and went on a lavish vacation to Cabo San Lucas and posted pictures of everything on Facebook (at that time, we were still friends and neighbors).
  A few months passed, and the siding job had not been started. During the interim, we ordered new sliding patio doors. We intended his company also install the doors with a verbal agreement it would be a separate contract. The doors were on site, and *** ***** was informed they needed to be installed because the old sliders were no longer able to open. The doors sat in our garage for two months. We asked they be installed ASAP. He came up with all sorts of excuses on why neither the siding job had not started, and why he felt "rushed" into installing the sliders.
  Our suspicions of *** ***** running a "shady business" peeked when we read all the one star reviews his business(es) had gotten through Google reviews, all claiming *** ***** will steal your money and provide substandard work, while making excuse after excuse; blaming his workers or the home owners who've hired him.
  Our doors got installed haphazardly, so bad none of the trim was complete and part of the trim on one of the doors fell off while guests were over.
  My husband complained about the sloppy job. ***** cancelled our contract. We also gave him a one star Google review. *** ***** then went into a tirade; screaming obscenities at us over our back yard fence, to the point we've had to have local law enforcement intervene.
  *** ***** refused to refund all our deposit, and produced a bogus **** ***** Work order - **** ***** legal team is handling that issue.

  Business Response

  Date: 07/18/2024

  I have attached proof that the main points of the claimants complaint are not correct. That is where this REALLY starts. I talked to him and pointed out the lies his husband told him so his husband in an effort for *** to find the truth has lied to him. There are 2 signs of proof one from my records and one from the website at **** ***** that shows ***** ****** siding purchased. ***** ****** siding is above average siding as I promised.  In fact its top of the line siding. Just because it's purchased at **** ***** doesn't make it less inferior. *** knows it but never told *** that part. There is proof by signed check that the deposit was paid back in full. I had to take that money out of my own acct so I did make payments to them as we agreed to. I only agreed to cancel when asked to because work was not started on the siding because I had a contractor who worked for me make up lies to cover his own short comings. I was asked to install the 3 doors even so. We did. I have communication from the homeowner that says the work is good. If it wasn't I would have made it right. It's 3 years later now. Again there were no issues until *** and I talked and that is when his husband started to lie to him. I have texts and emails that I can send to prove those points but have only been given 5 spots to add that type of information. Three years later I get the attached blackmail email from ***'s husband. Why? Is it money issues? Saying they financed my new car purchases and a trip when the deposit was returned in full minus full cost of the 3 sliding doors we installed is Ludacris! They should be ashamed of themselves for harassing me. For lying with no proof. No matter what they cashed a check for returned deposit money that clearly says they were paid in full. An email sent by the homeowner saying that we were done. In fact he sent a message saying that he hoped we could all move forward. That was until he was caught lying about it this year. 

  Customer Answer

  Date: 08/08/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  As a business owner, ** ***** was/is responsible for his subcontractors. The "samples" he's talking about we picked and were NOT the items he supposedly "ordered." I asked to see what he ordered, not the samples, which we had already chosen. ** *****' "exchange" with my husband is what brought attention to the diminished deposit refund, and the discovery of falsified documents. As a co-signer on the contract, I was not aware of any "final payment," and had not seen the falsified document until ** *****' confrontation with my husband. The matter is now in the hands of *** **** *****'s Loss Prevention and Fraud Department. A formal inquiry has been submitted to both the State's Attorney General and Johnson County's District Attorney. Regardless of the sloppy handling of our contract, I have witnessed *** ***** verbally attack my husband, and others within our neighborhood. I'm also more concerned about the fraudulent document which he submitted as an "excuse" for withholding any of our deposit money. The Better Business Bureau, specifically the person in charge of this complaint, can clearly see, by ** ***** own admission, has been video taping myself and others in the privacy of our own back yard. In his case against my husband, the Judge clearly stated ** ***** broke the law and had violated Our First Amendment Rights by recording, saving, sharing and bringing the video into court. ... I am done with this. ** *****' has proven he's fraudulent, verbally violent, confused on how exactly a business should operate, and how to deal with conflicts from his crew and customers. I've also come in contact with several of the Google/Facebook/Yelp reviewers. We all feel scammed; the evidence is now out of our hands and in the hands of a state prosecutor. Affordable Home Remodeling is nothing but a money-making scheme by its owner, who uses copywritten images (not of any of his work, but the work of others) he found on the Internet to post on his website(s). He scams, he frauds, he lies. Just because I discovered just how bad of a man he is years after the work was to be completed is a moot point. We are moving out of our neighborhood specifically because of the actions of this one man.

  
  
  Sincerely,
  
  
  
  ****** *********

  Business Response

  Date: 08/09/2024

  I supplied the BBB with *** **** ***** invoice in question. It is pulled from *** **** ***** website. Sample was picked by *** and his husband. The sample is of the very best siding there is. I've mentioned this in the last 3 replies. You picked the sample. Nothing was changed. You can see that the material is ***** ****** siding. I'm not sure why that is a confusing point. The only neighbors you could have heard me disagree with is one who drove through my yard. The other let's his barking dogs out at 5 a.m. neither have anything to do with work performed. I would have heard from the Attorney Generals office by now. Stop making stuff up ***. Honestly the neighbors got to see your husband for who he is. He admitted in court he has mental issues. It's clear in this attempt to make me look bad that seems to have rubbed off on you as well. The neighbors I talked to have no idea what your talking about. The final check was written to your husband, cashed and a secondary email was sent by him confirming we were done. As far as court. Your mentally ill husband is on my cameras talking about how he hopes my mother dies a slow painful death. The judge did not say I couldnt bring them to court that is another lie by you. He said that I could have them. That it is within my rights to have videos. Having cameras helps me protect my home. It's what the judge really said ***. Somehow he says that your husband can say whatever he wants that is non threatening. You were told that. Not only by the judge but by a Shawnee Police officer when your husband was camping out on your property line. Your twist of the truth has you angry and in all honesty it has become very disturbing. You admit to seeing samples. No one changed them. They are exactly what you picked. You say I fabricated an invoice from **** ***** but I pulled the exact one off the website. The one I sent you originally does appear to have other  encryption. I told you I would pull it straight from the website and the BBB and you now have it. Either way the invoice number is the same. It's not falsified. The material you picked is on it and was purchased for more than your down payment. On top of that money you owed door installation which takes you further over your deposit. I charged you full price for door installation versus the reduced price for doing siding. It was agreed you would pay full price for door installation and we settled and you cashed a check that said final deposit paid in full. I sent that as an Attachment along with *** **** ***** invoice as attachments to the BBB. I'm not sure why we're still going back and forth. Those are all the facts. Bringing in all the other crazy rants have no bearing on those facts. Period! Most bring up crazy things that have no bearing on the facts when they know they are wrong. I wish you would admit your wrong and really quite literally move on!