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Business Profile

Tents

CanvasCamp

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/08/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We bought a Protech 500 model tent last year for aprox. $1200. The website makes lots of claims about how durable canvas tents are and how easy maintenance is. They give step by step instructions about cleaning and waterproofing the material. Our tent ended up becoming mildew spotted and musty smelling over the winter in storage so we followed the instructions on the company's website about killing the mildew with vinegar and washing the tent with oxiclean. When we began the process there were zero holes in the canvas, after cleaning the tent exactly as the manufacturer instructs there are hundreds of holes and tears where the cleaner has broken down the cotton fibers. Unfortunately I did not take pictures before beginning the cleaning process because I had faith that it would work as described on the manufacturer's website. The tent is now useless as it does not keep out rain. The manufacturer is unwilling to replace the damaged part of the tent even for a fee and simply offered me 10% off a brand new tent, a deal that they occasionally offer to the general public anyhow. Given how boastful the website is about durability and ease of maintenance I feel that "misleading" is an understatement.

    Customer Answer

    Date: 06/08/2022

    Business has offered 50% off. Consumer considers this matter resolved. 

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