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Business Profile

Wheels

American Fusion Wheels - Automotive Customization Shop

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/28/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I chose to use American fusion wheels for new tires and wheels costing me thousands of dollars. When I called I told them what vehicle I had (Chevy SS) and needed new wheels and since the car is rare I made sure to ask several times if they were aware of the measurements. They told me yes and they found an exact wheel and will order the perfect size tires (told both will fit perfectly).
    After them being put on and getting home from the 20 minute drive my brand new tires were shredded and I could feel them hitting fenders. When I called to tell him and sent photos he claimed it was due to the suspension of the car. He had me pay extra to “fix” suspension so they would fit. Once again came home and completely demolished another set of tires, along with my fenders. When I sent photos and called he claimed he already used the one time warranty for the tires and there was no solution. I took my vehicle to another shop and it’s an entirely wrong wheel/offset/tire for this vehicle. Not only that when they “fixed” my suspension they broke a bolt to the coilover claiming it was like that prior and the second shop asked if that was the case did he notify me of this for safety reasons be said no, illegal. ****** claimed to call the manufacturer and they said it would fit perfect when I was seeking reassurance. The second shop called the manufacturer ****** supposedly used and he said he would have never told him to use that wheel on my car. The invoice for wheels has no part number to track, he stated on invoice and to me they were 20x9.5 and 20x10.5 (up charging me) when they were actually 20x9&10. The offset for wheel ans tire was 23mm when it needed to be 45mm. He is still not taking accountability for his faulty work nor would refund me for his mistakes. I now have suspension work to pay for, body work for my fenders that were ruined, and a vehicle I cannot drive.
    He had no part number on invoices for the wheels, up charged and lied about wheel size, had no offset listed

American Fusion Wheels - Automotive Customization Shop is NOT a BBB Accredited Business.

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