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Business Profile

Storage

Storage Hutch

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/07/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have had a rental unit at this place for over 28 years. This company took over at the end of 2023. I have for many years had the payment taken out of my bank automatically. Since January they have taken out an immense amount of money on some months & none on others. They have been charging for 2 units & I was not aware. Then they sent me a lien notice on both units with charges. I have not been at the location for many years. Family heirlooms, antiques, collectibles, furniture ect that were going to grandkids. No room at my home. I tried to get this all settled & find out why they hadn't taken out monthly like they should have been for the one unit & how the 2nd unit got put onto my account. I called in in March to give my new debit card # & was told all was good & expected no problems.The beginning of June received the lien notices on 2 units. I called several times. I remember speaking to ***, ******* & **** at different intervals. Told them they needed to tell me how long they had been overcharging me. Their response was they didn't have that info. I asked what he unit # was on my lease contract. They again said they didn't have that info. When I said we needed to get it straightened out they told me that I had to go through my bank & show proof that they took too much. They did not have an answer why they didn't take the payment in April & May. I told them that they were responsible to the lien charges because if they had taken out like they were supposed to there wouldn't have been any charges. They told me I was being charged for **** * ****. I drove there & discovered the fence & security gate that I got the unit for in the first place was gone. I go to ****, there is a lock on it but was not locked. Opened it & there were a few boxes in the middle on the floor. Not floor to ceiling like mine. Did not go thru it because i didn't want to mess with someone's personal belongings. Out of characters, more important info. Please call my house # & leave message

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