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Business Profile

Banking Services

Central National Bank

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Banking Services.

Complaints

This profile includes complaints for Central National Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

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Central National Bank has 33 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/27/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a home as primary residence on Fillmore rd earlier this summer. A few months later a house with a better location went on the market. So I sold the Fillmore house and bought and closed on the house on Menninger rd on 8-15-2024. On 8-23-24 my loan officer **** ****** contacted me wanting pictures of the inside of my house to verify I lived there. I said ok but got to thinking afterwards how I didn’t want my private life invaded so on Monday 8-26-2024 I called him and asked him not to come over and take any pictures because I was not comfortable with it. He was very persistent and wouldn’t let it go so I agreed to take a few pictures and send them to him. I gave him a picture of my living room and kitchen. I did not want any personal items in the pictures. He told me he couldn’t use the pictures because there wasn’t enough evidence that I lived there. He said this because I didn’t have a couch or TV set up, I just moved and I don’t own a couch or much furniture so it was also humiliating have pictures of my house that isn’t properly furnished. I have all text convo but he also stopped by the Fillmore house to se if there was any evidence of me living or not living there. I told him that my brother that bought the house has tenants moving in next week and didn’t want him harassing them either. He then drove to my house on Menninger after I didn’t return his text. Knocked on the door and sat in the driveway for several minutes and I finally came out after he sent me a text that made me think I was going to get in trouble over not giving him pictures. After a long conversation I finally, and regretfully so let him in my house to take a picture of my washer and drier. He woulnt even except me taking a picture and sending it to him. He said he needed to go in personally and take the picture otherwise they might not believe that it was my house that the washer and drier were in. I regret letting him in the house and take pics and want harassing to end

    • Initial Complaint

      Date:03/07/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I observed a charge on my checking account for $****** on ******* **** from an unknown merchant. I immediately reported my card as lost/stolen. I still had my debit card in my possession so I went into the bank and filed a fraud charge to collect my money back and surrendered my debit card and ordered a new one. The bank temporarily refunded my money but then on ***** *** they charged my account for the $******. I went into the bank's local branch and called the 1-800 number to collect more information. They told me that the charge was determined to not be fraud and that they charged me for the $****** and I would be receiving a letter in the mail with more details. I asked if I could dispute the charges and they said that the decision was final. I asked them for the fraud department's number and they said they couldn't give it out. They told me that it was determined not to be fraud because the merchant had my correct address and email and there was a tracking number. They gave me the information. The tracking number was through ***** and was fake. My address was correct. My email information was not correct and when trying to contact ***** they said that wasn't a working email. The website to the merchant was fake. They pinned in my debit card number and didn't use my CVV code for verification. The merchant tried to first run my debit card for $**** but was declined for insufficient funds so they ran it for $*** the second time and it went through. The bank gave me a phone number for the merchant, when I called it was someone's personal number and they said I had the wrong number then text me back and cursed me out. My bank never alerted me to the fraudulent activity and refuses to refund the $*** *to my account.

    • Initial Complaint

      Date:10/22/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Every year at least 6 times a year they send me emails and I don't have an account with them. I've asked them to remove my information and they will not comply. The number listed for them is not a working number seems fishy for a bank to do this

      Business Response

      Date: 12/09/2022

      Business Response /* (1000, 5, 2022/10/26) */
      Central National Bank apologizes for the inconvenience, and has added the complainant's email address to the "do not contact" list so that no future email correspondence or marketing messages will be received. Central National Bank has an active and valid toll-free phone number for customer contact needs: **************.


      Consumer Response /* (3000, 7, 2022/10/26) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      I've done this before with them and they still keep sending me emails every other month. I am not a customer of theirs and I feel like this is some type of Scam.

    Central National Bank is NOT a BBB Accredited Business.

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