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Business Profile

Carry Out Food

McDonald's

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for McDonald's's headquarters and its corporate-owned locations. To view all corporate locations, see

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McDonald's has 6 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/19/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 9/9/21 I was in the drive thru at McDonald's **********************. I ordered a coffee. When the employee handed it to me the lid was not on completely and the coffee spilled all over my hand and lap. The employee apologized and handed me napkins. My hand instantly turned reddish purple looking. I went to the emergency room at ********************************. I filed a complaint and have been following up with *************** claims dept. McDonald's excepted liability for the incident after I sent them pictures of my hand, the receipt, and they watched the video. They have not paid the medical bill from the ER visit or the visit to my neurologist. My bills have been sent to the collection agency.

      Business Response

      Date: 09/23/2022

      Business Response /* (1000, 5, 2022/09/02) */
      On September 9, 2021 Customer Becky **** came into the McDonald's ********************************** at 5:15pm to file an incident report. Becky spoke with the General Manager and said that when she got her coffee handed to her in the drive-thru at 10:20am that morning that the lid was not on correctly and coffee spilled on her left hand. At the time of the coffee spill, Becky did not speak with a manager about it.

      Since the incident involved an alleged customer injury, the General Manager completed a McDonald's Claim Report for Customer Injury and notified our insurance carrier, ***************. We supplied information to *************** Insurance so the claim could be reviewed by them. Any decisions regarding the claim would have been made by *************** Insurance. The General Manager followed our procedures by filing the claim with our insurance carrier.

    McDonald's is NOT a BBB Accredited Business.

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