Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/12/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   I categorically disagree with the facts Cousins stated about expected time 12-18 months and his allegation that I was not willing to negotiate a settlement.  The only reason I asked him to refund my deposit was hoping he would negotiate.  When he called me after receipt my certified letter, he made no mention about compromise, rather he simply stated he would get with his lawyer who would pursue an additional **% penalty.  When I did mention I had contacted another company who said they could start & finish the job within 3 months, he got mad & said then I will get even more money from you. I was hoping he would be reasonable and offer a compromise which he did not.  I mostly listened during our conversation, he was angry from the start with me.  I DID NOT inform him that I had entered into a contract with another company at that time because I had not done so.  After his angry attitude, I concluded by saying you go do whatever you want.   At that point, I had decided I was not going to do business with a guy who threatened me no matter the consequences.  Earlier today I received an email offering to terminate the contract with me agreeing to forfeit my $*** deposit which I signed and sent back & have not received a return signed copy certifying they are in agreement.  I appreciate your help because I don't think it would have concluded so easily without it.  Have a peaceful day, Wayne.nor by which he said that felt more like a threat. When I told him I was pursuing another contract who guaranteed completing in 2-3 months, he then expanded his threat by saying then I will take even more money from you then than the **%. He mentioned getting with his lawyer who would pursue arbitration. He seemed like he wanted to argue with a nonnegotiable attitude so I felt continuing would be non-productive. On one hand he wants to allege he has so much work that my project had been delayed past a year, so why should he care if I terminate since he could just go onto another project. I contend he didn’t write any completion date in the written contract so he could make the very contentions he is now. I would suspect this is simply his way of doing business & I most probably am the first to experience this. I contend he didn't hold up to the contract of 1 yr therefore, he breached the contract as outlined in my letter to him. I believe he is exhibiting dishonest business practices.

  Business Response

  Date: 05/22/2023

  On 4/12/2022, Wayne ******* entered into a contract to
  have concrete work completed ** **** ** ***** ***** ******* **.  At that time, he was told that we were 12-18
  months out for work to be completed. 
  
  We received a certified letter dated May 3, 2023 requesting
  that the contract be cancelled due to it being over 12 months since the
  contract was signed.  When Judd called
  Mr. ******* to discuss options, Mr. ******* was stated that he already had a
  contractor in place to do the work and that he would not honor the contract
  that he signed in which it states that if he cancels the contract, he will pay
  **% of the remaining balance.  He was
  unwilling to discuss any options with regards to the contract and stated he
  already had a contractor lined up to complete the work which is a direct
  violation of the contract.  He then filed
  the complaint with your office before allowing our business to propose any
  possible solutions to this issue.

  As with many businesses since Covid, we have experienced delays in materials, delays in parts to repair and maintain equipment, and extreme labor shortages.  We are still within the time frame given Mr. *******.  We are sorry that he does not wish to continue to do business and wish him well.  An agreement has been reached and we request this complaint be removed.  

  Business Response

  Date: 05/23/2023

  I apologize if it appeared to the consumer in the manner that Mr. ******* stated.  I was in the room and was able to hear the entire conversation.  I am not wanting to continue to go back and forth.  He was emailed a copy of the cancellation shortly after I received it.  I again am sorry that Mr. ******* has chosen to cancel and wish him well.