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Business Profile

Decals

Custom Sticker Shop

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Decals.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/01/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    From seller:
    Know wonder they have a bad rating!

    Duane, we completely understand your frustration. We thank you for our service. The tracking appears the parcel was placed on the wrong truck and unfortunately went to another town.

    Tracking info:
    Arrived at USPS Regional Facility
    MIDLAND TX DISTRIBUTION CENTER
    June 30, 2024, 8:53 pm
    Arrived at USPS Regional Facility
    AMARILLO TX DISTRIBUTION CENTER
    June 29, 2024, 11:58 pm
    Arrived at USPS Regional Facility
    LUBBOCK TX DISTRIBUTION CENTER
    June 29, 2024, 1:36 pm
    In Transit to Next Facility
    June 28, 2024
    Arrived at USPS Regional Facility
    LAFAYETTE LA DISTRIBUTION CENTER
    June 27, 2024, 10:17 pm
    Departed USPS Regional Facility
    BATON ROUGE LA PROCESSING CENTER
    June 27, 2024, 8:46 pm
    Arrived at USPS Regional Facility
    BATON ROUGE LA PROCESSING CENTER
    June 27, 2024, 6:07 am
    Departed USPS Regional Facility
    LAFAYETTE LA DISTRIBUTION CENTER
    June 27, 2024, 4:25 am
    Arrived at USPS Regional Facility
    LAFAYETTE LA DISTRIBUTION CENTER
    June 27, 2024, 3:46 am
    Departed USPS Regional Facility
    MEMPHIS TN NETWORK DISTRIBUTION CENTER
    June 26, 2024, 6:04 pm
    Arrived at USPS Regional Facility
    MEMPHIS TN NETWORK DISTRIBUTION CENTER
    June 26, 2024, 12:43 pm
    Departed USPS Regional Facility
    KANSAS CITY MO DISTRIBUTION CENTER
    June 26, 2024, 3:44 am
    Arrived at USPS Regional Origin Facility
    KANSAS CITY MO DISTRIBUTION CENTER
    June 26, 2024, 2:48 am
    Accepted at USPS Origin Facility
    TOPEKA, KS 66612
    June 26, 2024, 1:33 am
    Shipping Label Created, USPS Awaiting Item
    TOPEKA, KS 66612
    June 21, 2024, 1:25 pm

    They will not issue refund 10 days later and 1000 miles away delivered.

    Stay away from this fraudulent company. F rating!

    Business Response

    Date: 07/02/2024

    Customer is frustrated that USPS has a delay for misrouting the order.  Expected a refund for custom made product that is on the way and we be delivered.

    We sent the customer the following email 

    Duane, we completely understand your frustration.  We thank you for our service.  The tracking appears the parcel was placed on the wrong truck and unfortunately went to another town. 
    The parcel is on its way back to you.  I am sure you, being a veteran, and a reasonable person understand that mistakes happen.  
    The mistake in this case is not our company but a sorter at the post office facility made a mistake and routed the parcel to the wrong truck, this does not happen often but again we all make mistakes. 
    I talked to USPS, a claim can be filled if the parcel has been lost for over 15 days.  In this case the representative advised it is on its way back to Lafayette LA Distribution center and will be delivered to Maurice LA.  
    We can only apologize for the mistake made by USPS and advise the progress as we have been given. 
    Again I am sorry your parcel is arriving late.
    ***** 

  • Initial Complaint

    Date:03/11/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered this item on the 18th of February 2024 and have not received it. I emailed the company and was told that someone would contact me regarding this problem, but to date I have not been contacted, nor have I received the item and it's been 22 days since I submitted my order.

    Business Response

    Date: 03/11/2024

    Customer uses MSN the emails are not going through

    I talked with him on the phone 

    We can not control the post office delays 

     

    Customer Answer

    Date: 03/11/2024

     

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ******* ******

Custom Sticker Shop is NOT a BBB Accredited Business.

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