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Business Profile

Education

Ninja CPA Review, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Education.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/14/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 14, 2024, I purchased a monthly subscription to Ninja CPA Review for $67, based on an advertisement that stated I could receive a 100% refund if I was not satisfied within the first 30 days, provided I was a first-time customer and had a trending score of 75% or higher.

    I was not satisfied with the subscription and decided to cancel. When I contacted customer service, they informed me that I had logged in more than 40 times during the month and that my trending score was blank. They explained that the trending score is calculated based on the last 250 questions answered.

    I pointed out that my overall score was 76% in over 400 questions I answered and that I could not see the trending score on the website. Additionally, the refund policy did not mention any requirement about the last 250 questions for the trending score. However, they dismissed my concerns, saying that logging in frequently and seeking a refund for $67 was unusual.

    I believe this advertisement is misleading.

    Business Response

    Date: 08/27/2024

    Complaints about our company are very rare. You can go to CPA Reddit and search "NINJA worth it" and you'll see many posts from people who like how we treated them in their CPA Exam prep.

    The complainant clearly had a refund in mind from the beginning. He logged in over 40 times and worked in the NINJA MCQ Test Bank for over 7 hours, working 400+ questions.

    CPA Candidates don't invest 7+ hours of precious study time on a tool that isn't up to par.  

    There is one section of the blueprint that he worked zero questions, which caused him to not have a Trending Score, which is a requirement for a refund. We have this requirement to help us not get scammed. 

    We are the second-most mentioned CPA Review Course on Reddit, and our reputation speaks for itself.

    This individual posted two separate threads about NINJA on Reddit, only to have the reddit community scold him, causing him to delete the posts.

    Those threads are here: ****************

    and here: ****************

    The image included in this complaint is also misleading because it wasn't my original response - the comment he posted came later and it was in response to his assertion that it would have been helpful if the exact definition of a Trending Score was spelled out - which has never been an issue until this complaint. A Trending Score takes into account your most recent 250 questions according to Blueprint weighting. The complainant didn't have any data from one of the Blueprint sections.

    The complainant doesn't qualify for a refund. However - if they will agree to never use our services again - including not creating another account with a different email, we will gladly return their money for the sake of peace.

    We have always stood by our refund policy and in the rare instance when someone asks for one - and they meet the small threshold of 250 questions across all blueprint sections, we grant their refund request, no questions asked.

     

    Business Response

    Date: 08/28/2024

    Hello -The 30 days thing was never a factor, nor was it brought up in our correspondence. Your usage of the service was brought up because people don't log in 40 times and then decide it wasn't worth $67. I have refunded your payment - only so that we can both stop wasting our time with this issue. It may take a few business days for your CC to reflect this. You have exams to study for - and I have customers to serve. I'm sorry NINJA wasn't a fit for you - God Bless, ****

    Customer Answer

    Date: 08/30/2024

     

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.




    Sincerely,



    *********** *******

Ninja CPA Review, LLC is NOT a BBB Accredited Business.

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