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Business Profile

Foundation Repair

Perez Foundation Repair Specialists

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Foundation Repair.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/18/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In May of ‘23 I contacted Perez General Contractors to do some foundation work at my home. An estimate of $3750 was given. In the estimate, it was stated that they would install 3 10ft metal beams and under those beams would be concrete piers and screw heads for adjustment. He ended up knocking off $250 due to him not showing up time after time. Work was finally completed June 12 2023. I was told at the time of completion that if I saw any new cracks, get ahold of him and he would come and make some adjustments. Fast forward to Jan 2024 and I hear a thump under the house. Within the next 2 weeks, I start seeing new cracks and my front door is sticking really bad. I text him (2/5/24) and tell him what is happening and Perez doesn’t return my text. I call Perez beginning of the next week and he says yes I got your text I will be out to see what is going on. Long story short, it’s a month and a half later and continues to blow me off saying he’s coming the next day then texts to say he can’t make it. I finally give up on him and call ********** ******** ******s. They come out and assess the foundation. It’s only then do I find out Perez put in wooden beams, not metal and one of the supports isn’t even touching anything. It’s now going to cost me almost $24,000 to fix what Perez had supposedly already fixed. I would like Perez to reimburse the new cost of fixing what he didn’t. I have photos and video of Perez work under my house to corroborate what he did and didn’t do.

  • Initial Complaint

    Date:06/05/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    He did foundation repair for us last fall (October 2022), left huge piles of dirt next to house stating they would settle very soon.
    That was 8 months ago. Still have dirt next to house. Have contacted him several times and says he will be out the next day. He never shows up. No texts, phone calls or anything to explain why.
    I got a bid from ****** ********* to correct his faulty workmanship and I want to be reimbursed for those charges of $*******. There are other problems that happened during his work here but I am more concerned about the dirt against the house and rotting the wood siding.
    He also left marks on the side of house from his excavator, said he would repaint and never showed up. I have photos of problems if needed.

Perez Foundation Repair Specialists is NOT a BBB Accredited Business.

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