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Business Profile

Health and Wellness

KMC Gastroenterology & Endoscopy Center

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/14/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 1/24/24 I had a procedure with the Endoscopy Ctr of Topeka. A bill was never sent to me, because as I was recently told by the practice, that they don't send out notices if the bill is paid in full. On February 3, 2025 I received a bill from the practice saying that I now owe $360.87 for the procedure that happened over 1 year ago. They can offer no explanation as to why and tell me that it's not their problem. They offer no explanation other than the bill stating that Aetna paid the bill in full then and have now reversed the charges. I have also filed a complaint with the KS Insurance Commision, but am being told by the practice that they will turn it over to collections if I don't pay the bill.

    Business Response

    Date: 03/05/2025

    On 2/5/2025, this customer called The Endoscopy Center of
    Topeka very upset about a bill that they received. At the time of this call,
    the customer refused to give any identifying information. Customer only stated
    that insurance was incorrectly billed, that customer’s husband is an attorney, that
    customer would be contacting BBB, and that customer would be calling *** ******
    personally. Same customer called back approximately one hour later. This was
    determined to be the same customer according to caller ID and during the second
    call, the customer disclosed their identity and said that they had called
    earlier. The Director spoke to this customer on the second call. The Director
    was successful in receiving all of the details of the complaint. Customer
    received a billing statement dated 1/29/2025 for the services received on
    2/5/2024. The statement listed insurance providers that were not correct. The
    Director requested that the customer email her the statement in order to properly
    assess the issue. Customer sent it immediately. Director reviewed the statement
    and contacted the Manager of the billing department. On 2/6/2025, the Manager
    of the billing department contacted the customer and explained the problem. The
    billing department Manager sent an email to The Endoscopy Center Director
    stating, “I have discussed this call with our Customer Service Department Managers
    and they are educating the staff. I called the patient and explained to her the
    mix up with the insurance names on her statement (the wrong payer was
    selected). Let her know that her insurance decided that they overpaid the claim
    in January and recouped part of the payment leaving her with a deductible and
    coinsurance to pay. She said that she would be making payment and would contact
    the BBB to let them know the matter is resolved. She sounded fine with this on
    the phone and appreciated the call.”
    This complaint is believed to have been resolved 2/6/2025
    when the billing department explained the reason for owing a balance is due to
    the customer’s insurance company making adjustments at that time. As the
    customer requested the desired settlement of this complaint to be “The business
    needs to work with Aetna and quit sending me bills”, the business has worked
    with Aetna and the billing adjustments are due to their decisions. There is
    nothing that our company can do to change insurance ruling.  

KMC Gastroenterology & Endoscopy Center is NOT a BBB Accredited Business.

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