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Business Profile

Insurance Agent

Brian Green: Allstate Insurance

This business is NOT BBB Accredited.

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Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Kristina G

    Date: 02/09/2024

    Wish I could post 0 stars. I cancelled my auto policy when I sold my car in Sept 2022. I notified the agency by ************** I continued to be charged every month. When I called, they confirmed receipt of my cancellation, apologized, and said they would take care of it. Fast forward a year, charged monthly all of 2023. Received a letter from Allstate stating my policy would be cancelled, called since I was still being charged and was told ignore the letter. I said this seems like the policy has still not been cancelled if they are still charging me and now sending me letters. In 11/2023 after a ton of my time going back and forth contacting their office, I received a refund of $366. You can imagine that this is not the correct amount since the amount of charges was over $1K. When I called to notify them of the mistake, they were very rude trying to blame this issue on me. They said I should have noticed the money coming out of my account sooner. I did call several times and was dismissed. I also was told to ignore letters from Allstate. I let them know that I do not work there, and it is not my job to make sure a cancellation that was made in writing and by phone was done properly. I spoke with Brian in Dec 2023, and he gave me his word that he would personally oversee this issue. I stressed more than the money I am done wasting my time to constantly follow up on this issue. I asked that he keep me updated with my having to check in. He agreed. That was the last I heard from him. We are now in Feb of ****. I have not heard from Brian Green; he does not respond to my emails. I filed complaints with NAIC as well as contacted Allstate directly. They informed me the cancellation was back dated to March 2023 when the policy was cancelled in Sept 2022. If this office cannot even handle a simple cancellation, good luck on them handling a claim.  

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