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Business Profile

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Riley's Mobile Home Service
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/12/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Had them replace my roofing and skirting of my mobile home. After having them come out multiple times due to it, creating leaking on my roof. The skirting was not done under my front porch short sections, we're done to the corners of the home and cracking part of the skirting. I have now learned the reason my security cameras have not been working is because the guys he sent to do my skirting had cut cords to my cameras, This was after already adressing another cord that was cut on the other side of the home from the workers who was doing the skirting. Im being told It'll cost me anywhere from 200 to 300 To repair the wiring to the cameras. I was trying to let things go, but knowing this was the last straw And feel he should have to pay to replace this, given he didn't do the complete skirting to my home anyways after paying him 1500 for it. This is not to mention the repair. I had to do to the ceiling do to the improper installation of the roof. I have documents of text messages and photos.

    Business Response

    Date: 08/08/2024

    **** this is *** yes it did take me  a little while to get there and fix the skirting on the front of the home and replace the cracked panel. But I did come and do it my wife was there with me. You even came out and looked at it.  And for the skirting behind the deck the only way to replace it is to remove the deck. With the deck being attached to the home this difficult. As I explained to you. Also my guy didn't cut the camera wires. He would have no reason to as they are not attached to the roof. As for the roof  Billy had came back and didn't find anything wrong. I notified you that he was there. And as I didn't get a response assumed everything was fixed. Then you called later and sead it was still leaking. I came out and found there was build up behind the exhaust fan vent cover. I  took pictures address the problem and showed you the pictures. And now it has been a year and haven't heard from you till this complaint. Sorry you feel this way I was really busy when you called with problems but I did come back. As for the ceiling it was stained before we replaced the roof that is why you had it tared and asked us to replace it. Again sorry for the inconvenience and bad response time. 

    Business Response

    Date: 08/13/2024

    **** I can repair the wires. I was never told about the camera wires. Till this complaint or I would have fixed them when I replaced the skirting that the guys did. Or when I fixed the leaking vent on the roof. Also if you want I have skirting I will. Attempt to replace the skirting behind the deck but will not say for sure I can. Also if you want us to detach the deck roof from the house and try and move it I will. But will not be responsible for any leaks or damage that might come from moving the deck. But I can fist try and replace it with out moving the deck. 

    Customer Answer

    Date: 08/17/2024

     There will have to be an actual attempt to repair the wiring. As it seems to be, you don't follow through with scheduled appointments.As previously done with business transactions of not showing up.

    Complaint: ********



    I am rejecting this response because:



    Sincerely,



    **** *****

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