We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Laundry Supplies

Jetz Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Laundry Supplies.

Reviews

This profile includes reviews for Jetz Service's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Jetz Service has 11 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1

    Average of 7 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Blanche C

      Date: 06/06/2025

      Blanche C

      Date: 06/06/2025

      Very unreliable company. I live in an apartment complex (Hunter's Oak). There are 12 apartments in my building. One of the dryers has not worked since last September (2024). Twice now, since that time, the other dryer (we only have 2) has stopped working. Now it's been over a week, and still no dryers. Very unreliable company.

      Jetz Service

      Date: 06/10/2025

      Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you and the other residents at Hunter’s Oak have experienced due to the issues with the dryers. We understand how important it is to have reliable laundry facilities, and we regret that the repairs have taken longer than expected.
      Please know that our service technicians were on-site Friday, June 6th, and replaced both dryers and one washer in Building D with updated machines. Additionally, on May 30th, we replaced a washer in Building B to help improve overall service.
      We truly appreciate your patience and understanding as we work to provide dependable laundry service. If you have any further concerns or need assistance, please don’t hesitate to contact us directly.
      Thank you again for your feedback.
      Sincerely,
      Patrick J. L*******
      Gahanna Branch Manager

    • Sarah M

      Date: 03/03/2025

      Sarah M

      Date: 03/03/2025

      Jetz machines continued to charge my card after I finished using the dryers. When I called customer service to get assistance, the nastiest person answered the phone. Wouldn't give a name and wouldn't say the company name, wouldn't provide a manager. However, after I asked for the manager she cut me off mid question and transferred me to the voicemail of a Victoria M. I have no idea who this person is but judging how rude the lady was I'm sure she went and deleted my voicemail right after I left it. I will just have to go to the regular laundry mat now. I've reported them to my credit card company and I'll be sending letter to their offices, but I doubt anything will come from it.

      Jetz Service

      Date: 03/10/2025

      Thank you for bringing your experience with our team members to our attention. We strive to deliver world-class customer service, but we understand there are times when we may not meet expectations. We truly appreciate your feedback and the opportunity to address any concerns.

      To ensure we can properly investigate and resolve the issue, we would need a few more details. Please contact our office at 785-354-7588 between 8:00 AM - 5:00 PM Central Time, Monday – Friday.

      Once we have the necessary information, we are confident we can work towards a satisfactory resolution.

    • Jessica C

      Date: 11/28/2024

      This company actively looks for reasons to not appropriately pay employees their final paycheck/PTO. Even after filing a complaint with the Labor Board they claimed that they paid this out but still waited a week. According to Nebraska law they have to pay this out either by the next pay period or within two weeks, whichever occurs first. They consistently call employees on their days off and don't pay them for interrupting their time with family.

    • Sharon R

      Date: 10/18/2024

      Sharon R

      Date: 10/18/2024

      Jetz does not respond to service requests even when they are urgent. We have a washer that's been called in numerous times because it stops during cycle. Now there are clothes locked in the machine. Called at 558am this morning but this is not urgent. Stephanie says they may get someone here Monday. This is the kind of responses we always get.

      Jetz Service

      Date: 10/21/2024

      Thank you for reaching out to us. We want to assist you as effectively as possible; however, without knowing which property you are referring to, we cannot provide a specific response regarding your concern.
      Please note that we handle all service calls in the order they are received to ensure fairness and consistency.
      Regarding the issue you mentioned, a washer stopping during the cycle is often caused by the suds sensor activating. This happens when excess detergent creates too many suds, causing the machine to pause so the suds can dissipate. If this is the case, unplugging the washer for approximately 10 seconds and then plugging it back in will typically unlock the door, allowing you to retrieve your clothes.
      If you would like to provide the property in which you reside at as well as which machine specifically you are referring to, we will be happy to look further into your complaint and follow up promptly.

    • Madison B

      Date: 03/26/2024

      Madison B

      Date: 03/26/2024

      I wish I could give zero stars. Do not use this service please. Customer Service is awful and rude.

      Jetz Service

      Date: 03/27/2024

      Sent a message to the customer as soon as I received the email about the complaint. No phone number was given Customer service is our number one priority. We figure out the problem, then we fix it. It really is that simple. I left my email and phone number to help with anything.  

    • Tom P

      Date: 02/10/2023

      Terrible, unresponsive service. Machines are down for extended amounts of time. Being in a LARGE apt. that's shares washers and dryers, unavailable machines causes real hardships.

    • P.J. B

      Date: 01/03/2023

      Zero stars!!!!! Rude, flippant staff, no resolution, no apologies. Will NEVER use your equipment again!!!!! How the h*** do you people stay in business??? I will encourage all of my tenants/mates to stop using your equipment. What a **** waste of money! And, seriously, you're going to be mean, shallow, disrespectful & cheeky with me??????????? **** off!!!!

    Jetz Service is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.