Complaints
Customer Complaints Summary
- 8 total complaints in the last 3 years.
- 3 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/05/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My mother recently passed away and I was to receive $2500 in a life insurance payout from Everly Life Insurance Company (formerly Settler's Life Insurance). Instead, they now say I am the owner of the policy and do not get the $2500. My beneficiary will get the money when I pass. This is crazy when my mother and I both discussed this policy before she died and she said I was to get the money.
Business Response
Date: 09/03/2024
Everly Life Insurance Company has reached out directly to Ms. ****** to assist with her needs. Should any additional assistance be needed, please do not hesitate to contact us using any of the options below.
Please note that our office hours are 7:30 a.m. - 4:30 p.m. Central Time.
Policy Holder Services
Email: [email protected]
Phone: ###-###-####
Fax: ###-###-####
Payments may be made online or sent to the address on your billing notice. Policy updates or service requests, such as name, address or beneficiary changes
address:
Everly Life
123 Town Square Place
PMB 748
Jersey City, NJ 07310
Claims
Email: [email protected]
Phone: ###-###-####
Thank you,****** ********
Director, Life Insurance Operations
Customer Answer
Date: 09/04/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ******Initial Complaint
Date:08/02/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company takes money from my mothers bank account every month for insurance. She died almost a month ago. I have been calling and emailing for 3 weeks. As others here in BBB have complained, their phone ALWAYS has the same message that you are calling after business hours. The message never changes no matter what time you call. The email address they have also comes back as undeliverable. This is my last effort at contacting them before hiring an attorney.Business Response
Date: 09/05/2024
Everly Life Insurance Company has reached out directly to *** ***** to assist with her needs. Should any additional assistance be needed, please do not hesitate to contact us using any of the options below.
Please note that our office hours are 7:30 a.m. - 4:30 p.m. Central Time.
Policy Holder Services
Email: **************************************
Phone: ************
Fax: ************
Payments may be made online or sent to the address on your billing notice. Policy updates or service requests, such as name, address or beneficiary changes
address:
Everly Life
*** **** ****** *****
*** ***
Jersey City, NJ 07310
Claims
Email: *************************************
Phone: ************
Thank you,****** ********
Director, Life Operations
Initial Complaint
Date:07/02/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I borrowed against my life insurance policy. I paid the full amount back on April 29, 2024 with it actually being withdrawn from my bank account on May 1, 2024. To my surprise, Everly is saying the balance has not been paid back in full and when I call and give the information to when it was taken out of my account, a representative keep telling me "they" are looking into it and will call be back in 24-48 hours. I get the same response each time I call.Business Response
Date: 07/15/2024
Everly Life Insurance Company has reached out directly to *** ****** to assist with her needs. Should any additional assistance be needed, please do not contact us by any of the options below.
Please note that our office hours are 7:30 a.m. - 4:30 p.m. Central Time.
Policy Holder Services
Email: [email protected]
Phone: ###-###-####
Fax: ###-###-####
Mailing
Payments may be made online or sent to the address on your billing notice. Policy updates or service requests, such as name, address or beneficiary changes
address:
Everly Life
123 Town Square Place
PMB 748
Jersey City, NJ 07310
Claims
Email: [email protected]
Phone: ###-###-####
Thank you,
***** **
Senior Compliance AnalystCustomer Answer
Date: 07/16/2024
Complaint: ********
I am rejecting this response because: I was the one who continued to reach out to Everly to resolve this issue. However, now Everly is saying I owe for interest added to the account when the account was paid in full by the annual renewal date. There is a balance, when there shouldn't be since I paid the entire amount their representative said I owed. My next step if I do not hear from them by the end of the week, is to contact their CEO and leave another review of their company.
Sincerely,
******** ******Business Response
Date: 08/13/2024
Everly Life Insurance Company has reached out directly to *** ****** to assist with her needs and resolved this case. Should any additional assistance be needed, please do not hesitate to contact us using any of the options below.
Policy Holder Services
Email: [email protected]
Phone: ###-###-####
Fax: ###-###-####Please note that our office hours are 7:30 a.m. - 4:30 p.m. Central Time.
Mailing
Payments may be made online or sent to the address on your billing notice. Policy updates or service requests, such as name, address or beneficiary changes
address:
Everly Life
123 Town Square Place
PMB 748
Jersey City, NJ 07310
Claims
Email: [email protected]
Phone: ###-###-####
Thank you,****** ********
Director, Life Insurance Operations
Initial Complaint
Date:03/13/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My compliant is about the contact information on the Web site. They state they open at 7.30am and call ************. However, when you call that number! it states the office is not open. Call back at normal business hours. Call all during the day and, cannot get any information. Everly Life website information is not correct they need to provide correct info to contact them by phone. I wanted to talk to an agent it is completely in possible.Business Response
Date: 04/02/2024
Everly Life Insurance Company has reached out directly to *** ***** to assist her with her needs. Should any additional assistance be needed, please do not hesitate to reach out to us via the options below.
Please note that our office hours are 7:30 a.m. - 4:30 p.m. Central Time.
Policy Holder Services
Email: **************************************
Phone: 800.542.8711
Fax: 888.551.5716Mailing
Payments may be made online or sent to the address on your billing notice. Policy updates or service requests, such as name, address or beneficiary changes, should be sent to the following address:
Everly Life
123 Town Square Place
PMB 748
Jersey City, NJ 07310Claims
Email: *************************************
Phone: 800.542.8711Thank you,
***** ******
Chief Compliance Officer
Everly Life Insurance Company
Customer Answer
Date: 04/02/2024
They contacted me . Thanks and provided updated info .Initial Complaint
Date:01/03/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We applied for a loan on our cash value on November 30th and the company said they issued the check December 8th, but they wrote down one wrong digit in our address and now they have canceled that check and promised at least five times to deposit the proceeds in the same account they have withdrawn premiums from since 2006. Today they say they mailed the check today and to cancel it and deposit it as they promised will take until January 16thBusiness Response
Date: 01/17/2024
Thank you for bringing this matter to our attention. To protect the privacy of our policy holders and their beneficiary(ies), we have reached out directly to Mr. West to resolve this matter. We take our customers’ concerns seriously and encourage customers needing assistance to reach out to us at [email protected] or by phone at 800.542.8711.Initial Complaint
Date:10/16/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Advertisers for this business have littered my home and the surrounding area with these fake $100 bill cardboard adverts. All cards are placed in lawns and on the side walk with the $100 side facing up deceiving people into believing it is legitimate money when it is in fact an advertisement. It is both littering and deceptive.
Immediately stop using this method of advertisement delivery as it is illegal litering.Business Response
Date: 10/18/2023
Dear *** **********,
Everly Life Insurance Company (“Everly”) is in receipt of your complaint regarding alleged deceptive marketing tactics. Everly is an all-digital (online) insurance company that adheres to and upholds the strict advertising standards of the insurance industry. Further, we do not conduct any advertising or marketing via physical means such as those you described in your complaint. We believe this complaint may be against another company; however, to properly investigate this matter, we’d like to discuss further with you and obtain pictures of the advertisement.
We will contact you using the contact information you provided; or alternatively, please contact us at your earliest convenience at [email protected]. We appreciate your time and assistance.
Sincerely,
Robin***** ** ******
Chief Compliance Officer
Office: ************
****** **************************Customer Answer
Date: 10/18/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.I will reach out to the business directly with the email provided to follow up on the situation.
Sincerely,
****** **********
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