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Business Profile

Optometrist

The Eye Doctors OF Lawrence

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optometrist.

Complaints

This profile includes complaints for The Eye Doctors OF Lawrence's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Eye Doctors OF Lawrence has 10 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/30/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have left 4 messages for a manager named ********* for a return call regarding the fit and fitting for my glasses but to date she has not responded. When I went in for a fitting for my newest pair of glasses I was not assisted in any way. The employee was holding my glasses by the earpiece rather than holding them properly; and I had to find a table and try to fit them myself. They are still not correct and I need someone who actually has experience and knows what they are doing for slightly complicated prescription. The ill fitting glasses are affecting my work performance and causing headaches. I am seeking at least a minimal professional standard of care and follow up that I paid for, but to date have not received even that. Thank you for any assistance you can provide and efforts on my behalf.

      Business Response

      Date: 09/04/2024

      We have contacted this patient directly, and the patient will visit the office manager tomorrow 9/5 and she will personally be adjusting her glasses to her. 

      Customer Answer

      Date: 09/07/2024


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

      Sincerely,

      **** *********

    • Initial Complaint

      Date:06/27/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This incident involves the Ottawa, KS office of The Eye Doctors. The Ottawa, KS office was not an option on the pull down menu. I returned a pair of prescribed glasses because the prescription was WAY off. I went to another provider and was told I did not need a prescription. I have called the billing office 6 times now and been into the office twice with no resolution. I am not trying to get the money back for the exam. I simply want the cost of the wrongly prescribed glasses (that I immediately returned). My bill was for $345.20. I am only asking for the $291.20 cost of glasses to be returned. I feel I have been more than patient with them since this happened on March 12, 2024.

      Business Response

      Date: 06/28/2024

      This refund has been submitted, and we are escalating the refund.

      Business Response

      Date: 07/09/2024

      We have been in constant communication with our refunds department, they have assured this has been added to their urgent tracker, and a check will be issued on Thursday 7/11. 

      Customer Answer

      Date: 07/09/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** *********

    The Eye Doctors OF Lawrence is NOT a BBB Accredited Business.

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