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Business Profile

Optometrist

The EyeDoctors- North Topeka

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optometrist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/19/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is for the Emporia, KS ********** ****** location. Was not listed on here, but same website, so assuming franchise. This location repeatedly told me it would be $10 after insurance for service. Went ahead and got appt done, and when paying they wanted $70-80. When asked how that was, was told they charge that for contact fitting. Never agreed, and wasnt told there would be charge for it. They said there always was, but had no answer for if it always was charged, then why wasnt I told. They said i could just pay the $10, but wouldn't get my prescription, which would defeat the whole purpose of it. Left before paying, but went back and gave them money, but didnt say for receipt, so they'll probably say never paid at all, after the stuff they've already done.

    Business Response

    Date: 08/21/2024

    We will be training our staff to ensure that patients are made aware of any costs that are associated outside of the patient's insurance in a timely manner so to ensure that patient unsatisfactory care does not occur again. 

The EyeDoctors- North Topeka is NOT a BBB Accredited Business.

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