Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/20/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted Dream Realty LLC (******* ********* owner) on 2/25/25, to submit a bid for a full kitchen to be installed in my basement. I had already purchased the flooring, cabinets, counter tops, and appliances. I made a downpayment of $7,000.00 on 3/1/25. On 3/18/25 I wrote another check for $317.98 to cover plumping and lumber expenses ******* missed. ******* was subcontracting much of the work out to construction friends. On 3/27/25 He was under some pressure to pay his friends and was inquiring about the final payment of $6410.48. I believed there was much work to be done. He was sure the work would be done that week. I was scheduled to be out of town for several days and allowed ******* to work inside my home to complete the project. I paid him the balance due of $6410.48 with the assurance he would complete this project. The tasks needed completion included relocating electrical switches, replacing storeroom sheetrock, assemble island backing, install sink, install flooring, install drop ceiling, complete ceiling lights, hooking up refrigerator water line, anchoring island, attach cabinet knobs, frame windowsill, and providing access to water shutoff. To be fair, some of these items needed completion by Home Depot for delivery. On 4/9/25, the flooring was delivered, and a crew came out to install it. The countertop crew came out, measured and discovered a cabinet needed relocation. Over the next several weeks, I often called ******* to see if a crew would be out. Every time, he said they were picking up supplies and heading my way. No one showed up. On 5/27/25, I hired a different handyman. I officially fired ******* on 5/30/25. The new crew had to readjust the cabinets, replace the fridge water line address black mold that had developed due to the fridge leaking, remud the sheetrock, and complete the necessary task for my kitchen to be workable. I am seeking a rebate of $6410.48 due to the need to hire a different firm. (final payment)

  Business Response

  Date: 06/20/2025

  Hello yes I am truly sorry we were unable other than complete your project in a timely manner, with our employees being out due to an injury and us having to order more parts, it only caused to be delayed yes I understand my communications wasn't the best in our favor. With that being said yes I can refund your full final payment of 6410.48 Just please give me 60 days to have that Ready for you once again my apology for the inconveniences my company has made I will do better on my end throughout my career, once again thank you so much for giving my company a chance sorry we failed you as a customer! have a great day sir