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Business Profile

Sleep Apnea

Apollo Homecare Of Kansas

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sleep Apnea.

Complaints

This profile includes complaints for Apollo Homecare Of Kansas's headquarters and its corporate-owned locations. To view all corporate locations, see

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Apollo Homecare Of Kansas has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/28/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I engaged the services of Apollo Home Care last year. They were supposed to come to my home to show me how to use the equipment. They didn't do this as their website said they must do so the patient completely understands the equipment and how to use it. They made my daughter drive across town to pick it and relied on her to share the information. This didn't allow for any of my questions which I had.

      Apollo also made us go to them to pickup replacement tanks, extra tubing, etc.

      On July 5th 2023 (4th was a holiday) I had Apollo come get all equipment as I secured a much user
      friendly provider. ****** states they payed their portion on the 29th of July. Per automatic payments I paid my share for the whole month of July August and September. For over 9 months I have asked for and never received a printout of statements and payments.

      Business Response

      Date: 10/12/2023

      This customer has been a client since, 3/4/22.  Customer was receiving medical equipment from
      us that is billed through their insurance. 
      Any portion of their equipment that the insurance doesn’t pay for, goes
      to the customer and is their responsibility to pay. Customer has been receiving
      paper invoices mailed to them every month. 
       Customer registered to use patient
      portal services on 5/8/23 and turned on auto pay 5/15/23.    Customer discontinued service with us on
      7/5/23 and equipment was picked up.  
      Customer was billed appropriately according to the contract agreement with
      the insurance company.  The customer's  insurance paid us.  The remaining balance
      was patient’s responsibility.   The
      invoice was created on 9/12/23 with notification that auto pay was on and to be
      taken out on 9/22/23.  I have attached
      the invoice.  This customer doesn’t not
      require a refund.  This customer was billed
      correctly according to the contract with their insurance.   During the customer's service time with us, they had 6 past due letter and 2 final demand letters.  
      We waived the late fee each time.   The customer is not owed a refund.  According to the contract with the insurance
      company we have met our obligation and the customer has met theirs.

      Workflow
      Step User Current
      Amount Amount
      Sent
      9/12/2023 Invoice Letter
      Job $75.43

      6/29/2023 Invoice Letter
      Job $75.43

      6/6/2023 Past
      Due Letter Letter
      Job $75.43

      6/6/2023 Invoice Letter
      Job $75.43

      5/25/2023 Invoice Letter
      Job $75.33

      5/9/2023 Invoice Letter
      Job $75.43

      4/20/2023 Invoice Letter
      Job $75.43

      3/28/2023 Past
      Due Letter Letter
      Job $75.43

      2/28/2023 Invoice Letter
      Job $75.43

      1/3/2023 Invoice Letter
      Job $26.31

      12/1/2022 Invoice Letter
      Job $26.31

      11/1/2022 Past
      Due Letter Letter
      Job $26.31

      10/20/2022 Invoice Letter
      Job $26.31

      10/4/2022 Invoice Letter
      Job $26.31

      8/2/2022 Invoice Letter
      Job $26.31

      7/21/2022 Invoice Letter
      Job $26.31

      7/5/2022 Past
      Due Letter Letter
      Job $26.31

      6/16/2022 Final
      Demand Letter Letter
      Job $26.31

      6/7/2022 Invoice Letter
      Job $26.31

      5/31/2022 Past
      Due Letter Letter
      Job $26.31

      5/12/2022 Final
      Demand Letter Letter
      Job $26.31

      5/3/2022 Invoice Letter
      Job $26.31

      4/26/2022 Past
      Due Letter Letter
      Job $26.31

      3/29/2022 Invoice Letter
      Job $26.31

    Apollo Homecare Of Kansas is NOT a BBB Accredited Business.

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