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Business Profile

Tire Dealers

Big O Tires & Service Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tire Dealers.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/21/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12 2024, I purchased 4 tires from Big O Tires, cooper &endeavor plus tires, **** suggested an alignment I said ok, all though I had no trouble before. On 4-8-25, 4-28-24 5-2 -25, they tried to realign my car because it was pulling to the right bad. Other date in between time but never worked. They could not get it alignment. I took it to someone else. I believed they busted caliper because it had to be replaced. The proof is, that none of this was bad until they did that alignment. They had to remove the tires several times. And they admitted breaking the studs. Then they had to rebalance the tires. Again on 4-8-25 they did an transmission fluid exchange, had to take it back because it kept slipping.

    Business Response

    Date: 06/02/2025

    So I am confused on why a caliper replacement is even part of this complaint. If she had a brake issue she would have known that when braking and would have told us that. And she didn’t!! We refunded the alignment already and I told her we would fix the stud for free for her after we fixed the transmission for her for free also. I don’t get how somebody can get so much for free and keep complaining!! Absolutely unacceptable and she is not a customer anymore!!!

    Customer Answer

    Date: 06/03/2025

    There was absolutely nothing wrong with my car until I took it to big O tires to have tires put on!

    Business Response

    Date: 06/04/2025

    We told her to bring the vehicle to us and we would fix the stud for free. We will not pay for another shop to perform the work. We have gone above and beyond for this customer and will not be refunding her anymore money. 

  • Initial Complaint

    Date:04/22/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my car in last week of January this year because the heat was fluctuating, they did a coolant flush. A couple days later my car overheated and died on me. I took it back and they said there was an air pocket in the system and they burped it Well ever since then my car had troubles starting in the morning. I took it back and had a fuel system cleaning, didn't fix it. Took it back and they said it needed a tune up, so they did that. Picked up the car after the tune up took it to wash/vacuum it at club car wash and when i went to start it after vacuuming it the car started shaking like i had never seen and then made a loud grinding noise and died on me. One of the mechanics came to start it and took it back to big O. this was around 2:30 pm. I never heard back from them and they ended up closing for the weekend. Monday they call and said it needed a high pressure fuel pump. So they went ahead and did it. the car ran fine for a couple days and then started doing the same thing. In frustration i took it to the nissan dealership in lawrence where i bought the car. They ran tests and notice the radiator and reservoir were empty, but found coolant all inside the engine, and in 3 of the cylinders. They seen the wrong spark plugs were put in and head gasket was blown, then told me i would need a new motor. I was upset because i have gone to big o for years. So i called and they said nothing they did would have caused this and refunded me the money for the tune up and high pressure fuel pump. In talking-to other mechanics they said the head gaskit blew when there was an air pocket. I feel they knew what happened but were trying to cover it up.

    Business Response

    Date: 05/07/2025

    **** ******** brought his vehicle in on 3/7/25 and asked for a fuel induction service. We performed it and the next day 3/8/25 he brought it back saying it had kept dying and he thought he needed a tune-up. So we performed a tune-up on the vehicle. On 3/11/25 he brought it back again and stated it was hard to start and kept dying. We tested the high pressure fuel pump and found it not to have the proper amount of pressure. We replaced it and **** drove the car a couple days and ran it to the dealership were they found the head gasket was leaking. We do not perform let alone can we check if the head gasket has an issue since we do not do that kind of work on vehicles. In leu we refunded the fuel pump and the tune up to **** already and we are not responsible for his engine that has over 180,000 miles on it. He wanted the first two services performed that had never been done before and the fuel pump was not holding pressure.

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