We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Transmission

Topeka Transmission Service, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/30/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We called Topeka Transmission due to a sensor in the transmission. They told us if we didn't fix the sensor the transmission would go out. We let them do the repair for over 1800 and they said the warranty would be for a year. A week later after all was good leaving the shop the transmission goes out anyways!! They won't give us money back or money towards something that went out after they fixed the senors in the transmission.... They told my spouse they could take the part out they did and put in next transmission... Very fishy!!! It took them a week after we dropped it off to tell us the transmission was out too. We had to pay a huge few to get it towed back to them as they are an hour away. Than to take a week after dropping off to tell us the transmission did go out... And say it's not on them. Not okay.

    Business Response

    Date: 01/12/2025

    The Subaru Forester was brought in with a solenoid code.
    Solenoids are not available separate so we purchased a new valve body from our
    local Subaru dealer and installed it. It fixed the issue and customer picked up
    their vehicle. The repair for the valve body does have a 1 year warranty. How ever
    after diving it 635 miles with no issues. Vehicle was towed in. We checked it
    to find a separate issue of internal failure- unrelated to valve body
    replacement. I told them that the transmission would have to be replaced. I
    also told them I could remove the new valve body from there transmission and
    put it in a box to keep for the replacement transmission, so when the solenoid
    fails in the used transmission they have a replacement. We do a lot of these
    repairs with no issues. I cannot predict broken parts in a transmission as it
    was working fine for 635 miles before something else broke. To try to help them
    out I offered to install a (customer supplied) used transmission, which is
    something we don’t do normally.


    Thanks,

    ***** 

Topeka Transmission Service, Inc. is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.