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Business Profile

Portrait Photographers

GS Memorymaker

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Portrait Photographers.

Complaints

This profile includes complaints for GS Memorymaker's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

GS Memorymaker has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • GS Memorymaker

      101 N Ash Ave Valley Center, KS 67147-2536

    • GS Memorymaker

      PO Box 241 Valley Center, KS 67147-0241

    • GS Memorymaker

      340 S Pattie St Wichita, KS 67211-1721

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/10/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The daycare my son attended at the time hired GS Memorymaker to take professional pictures. I ordered photos of my son in November of 2022 (invoice number ****) for $55.68. By the end of Jan/early Feb, I had not received the photos and the tracking did not show them as delivered. It took a while to get ahold of someone at GS Memorymaker (multiple emails, phone calls, and ******** messages) but I spoke to a woman on the phone (in early February I believe) who said that they had experienced this problem with other people's orders and they would reship them (at no cost to me), though I did not receive a new invoice or shipping information so had no way to track this new order. We moved out of the Wichita area at the end of March 2023 (week of March 20th) and still had not received them. I had our mail forwarded to us and received other packages that were ordered shortly before the move and mail forward, but not the the photos I ordered. On March 29th I messaged them on ******** to let them know we had not received them yet and asked if I could instead just receive a refund so I could then order digital copies of the photos, so I would not have to worry about the hassle of shipping. The reply I received was "Been looking for these. What email address did you use to order?" I gave my email address and received no more messages. I messaged again on April 17th, April 26th, May 18th, and June 14th with no responses from the business. I called their office number at ***** ******** on September 28th and left a voicemail detailing above and again asking for a refund. My voicemail has not been returned.

      Business Response

      Date: 10/22/2023

      We have sent these out to the address listed with the customer at least two extra times since the original order.  I have no idea why this has not reached the customer.  I do NOT wish to protest this claim.  I will gladly offer a FULL REFUND for the portrait purchases. My fear is that when I send this to the address that I have listed for this client, will it reach them?  Please respond with an address that I can send a US Postal service letter too.

      Thanks, T*** ***

      Customer Answer

      Date: 10/22/2023


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      The business has asked for my mailing address and it as follows: *** **** ****** ******* Hanston, KS 67849.

      Sincerely,

      ****** ******

    • Initial Complaint

      Date:04/12/2023

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was deployed when my daughters photos were taken by the company at her preschool and I have been contacting the company to try and purchase the photos. I’ve tried three times and once I send information about when the photos were taken and description and whatever information is needed the communication is stopped. I’m willing to pay for the photos. This was during a time I was gone serving our country and I just want to make sure I have these photos of my daughter.

      Business Response

      Date: 04/12/2023

      I have sent responses to *********************** several times.  She has not ordered anything yet.  Of course I want to make our images available to her for purchase. 

      On an email reply, I asked for her info, she replied: "?Yes it’s for my daughter ***** ********. She went to preschool/daycare at the *** ******* *** ** *******.

      It’s been a couple years since she’s been there but I was deployed during that time. Pictures were in 2019"

      This email was On Mar 24, 2023, at 3:25 PM, Tony ****** <**********************>

      At GSM we take thousands of photographs of children every year.  With this being nearly 4 years ago, I must have time to search our archives.  

      We are a small locally owned business and I personally support those who serve our country.  I will continue to search but it will take time.  

      Thanks for your assistance in this matter.  

      Tony ******, owner GSM

      Customer Answer

      Date: 04/12/2023


      Better Business Bureau:

      Then a reply with that information from him would’ve been helpful. Communication. Tell me what steps are next that will be taken. I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      Ashley ******

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