We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Repairs

Tracy's Automotive

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/15/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On I took my car in for new shocks on 01/13/2024. The Shocks were put on and work finished on 01/13/2024. I had went into get spring spacers. He said I needed air shocks they will do a better job. They worked for a while and now my tire is rubbing. I asked him to fix the shocks that he recombined, He said the shocks are fine. However, the tire is still rubbing and I can't drive my car. When I have called talk to him on the phone, he has hung up on me and will not talk to me. I would like him to fix the problem or give me my money back so I can go somewhere that will fix the problem.

    Business Response

    Date: 08/08/2024

    1st, I have never hung up on him, he however has hung up on me and I had immediately called back to see why the aggression, I have explained to him that he has oversized tires, they do not come out with 20" wheels in 1985. The car originally had air shocks on them from factory, they was worn out so we had replaced them, we installed a switch to air up tires on command if it is low, I have also explained to him that we do not do much with air ride systems outside of replacing shocks and air compressor, I have never treated him in a wrongful manner, his apartment complex manager had even called me once for him and she also said that he is very difficult to deal with and she has had multiple bad encounters with him, if he puts on the factory wheels and tires (**********") then the tire will no longer rub on the fender, but he does not want to do that because he "likes the look of it" with the bigger aftermarket 20" wheels. I should not have to refund his money because he altered his car, the air shocks we put on was factory style direct fit and not an aftermarket air shock kit.

  • Initial Complaint

    Date:12/02/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The business told me my car was $**** and then they had to order a part. The part came in and they stated it was $*** more. I told them nevermind don't put the part on because it cost to much. They said well if we don't put the part on it will cost $**** to send it back. I was not informed the cost of the part before they ordered it. I need help resolving this situation.

    Business Response

    Date: 01/06/2023

    Business Response /* (1000, 5, 2022/12/15) */ This is a misunderstanding in communication. The part in question can be returned, I advised the customer there would be a restocking fee, freight charge and the part would have to be insured for the amount of $******* per the manufacturer. We are still working on the vehicle and are more than willing to work with the customer regarding the invoice total once the vehicle has been fully diagnosed.

Tracy's Automotive is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.