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Business Profile

Cell Phones

Victra

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/08/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 29 July, 2023, my daughter, *******, and I went to Victra (they represent *******) to trade in our phones. **** *. was our sales rep. Ryan indicated that my phone trade in was valued at $220.00. He also said he would order me an Otter Box at the cost of $64.95 and have it shipped directly to me. He said if I were to purchase a temporary protective case, he would throw it in for free. Thus, the ***** *** cost of $64.95 would be the only charge I would incur. Additionally, if I were to purchase the ******** Universal USB wall charger, he would take $20 off of that cost which would make it $15 net cost ($34.00 - $20.00 rounded up). However, when we saw our billing, my phone was only given credit of $100 vs $220 quoted. The "temporary" protective case was $44.99- $24.99 discount ($20.00 net charge) vs a "free" offer he quoted. Lastly, the Universal Charger which was offered for free but was charged to me at $34.99. In summary, I did not receive the amount quoted for my phone trade in thus was shorted $120.00. The equipment "deal" ended up costing me $54.99 out of pocket when it should have costed me $15.00 net. I have called and asked for refund for both the phone trade in ($120.00) and the equipment difference ($39.99) for a total of $159.99. I have called **** ** no less than 3 times, my daughter has gone to the store in person 1 times, and I have called 1 time asking for the manager..>I was transferred to ******* corporate. I filed a complaint with Verizon corporate. At this point I have not received the $159.99 credit to my account being asked. I asked that the BBB investigate this for my refund and also note to future customers to stay away from this Victra location.

Victra is NOT a BBB Accredited Business.

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