Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/28/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,
  
  I am writing to file a complaint against Ad Astra Recovery Services, Inc. regarding their failure to honor our agreement and adhere to their own policies. I had a collections account with Ad Astra, which I paid in full on February 18th, 2022, in the amount of $********. In exchange for my payment, Ad Astra agreed to remove the account from my credit report entirely.
  
  Initially, the account was removed as agreed and my credit score improved. However, after a few months, the account reappeared on my credit report, damaging my credit score once again. Despite my attempts to contact Ad Astra via email and phone, I have received no response. When I called the number provided, ************, I received a message that the number was no longer in service. When I called ************, I left voicemails that were not returned.
  
  It is important to note that Ad Astra also has a policy on their website, called "Important Update," that states they will request the removal of reported tradelines associated with an account that has been paid in full or settled. Ad Astra is not adhering to their own policy by continuing to report the fully settled account to both Equifax and TransUnion, despite our agreement to remove the account.
  
  I would like to reference the confirmation number provided to me by Ad Astra, which is ******, as well as the last four digits of my social security number, which are ****. My name is Thomas ******.
  
  I am seeking your assistance in resolving this issue with Ad Astra and ensuring that they honor their agreement to remove the account from my credit report. Thank you for your attention to this matter.
  
  Sincerely,
  
  Thomas ******

  Business Response

  Date: 03/02/2023

  Our
  records show that our client has recalled the account. We submitted a
  deletion request to the credit reporting agencies to which we report. Once we
  have requested a deletion from the credit reporting agencies, it may take up to
  30 days for an entry to update the consumer’s credit history. If further
  assistance is required, the telephone number for our client is ************.

  Customer Answer

  Date: 03/02/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I do not understand what it means that the client has "recalled the account" please explain what "recalling an account" means and is any further information needed from me? The account has been paid and full. I understand a request for delete has been issued, when was it issued?

  Otherwise, very much appreciate the response and clarifications - thank you.

  
  
  
  Sincerely,
  
  
  
  Thomas ******

  Customer Answer

  Date: 03/02/2023

  I phoned Ad Astra's client (****** ****) at the number As Astra provided me in the response. They simply transferred me back to Ad Astra. When I got Ad Astra, I got a voicemail box again, and left a message that I anticipate will not be answered.

  Business Response

  Date: 03/06/2023

  Ad Astra sent
  deletion requests to the credit reporting agencies we report and have since
  verified that our organization is no longer reporting a tradeline for the
  consumer. 

• Initial Complaint

  Date:01/19/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ********** and do not have a contract with ad astra recovery services. They did not provide me with the original application like I asked.
  

  Business Response

  Date: 02/14/2023

  Business Response /* (1000, 5, 2023/01/20) */
  After receipt of the consumer's complaint, Ad Astra Recovery Services, Inc. ("Ad Astra") completed a thorough review of all loan documents, payments or payment attempts, and call logs. Ad Astra's client, ***********, referred their consumer's overdue account on August 25, 2018, to attempt collections as a third party. In our role as a third party collector, Ad Astra has attempted to contact the consumer on several occasions, both by phone and mail, to negotiate repayment. Within five days of receiving the account, a validation letter was mailed to the address we had on file from our client.
  
  Our records show that our client has recalled the account. We will submit a deletion request to the credit reporting agencies to which we report. Once we have requested a deletion from the credit reporting agencies, it may take up to 30 days for an entry to update the consumer's credit history. If further assistance is required, the telephone number for our client is ************.
  
  
  Consumer Response /* (2000, 7, 2023/01/23) */
  (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  Date:01/11/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with *********** and do not have a contract with AD ASTRA RECOVERY SE. They have not provided me with any original documents verifying this is true as I asked.
  

  Business Response

  Date: 02/08/2023

  Business Response /* (1000, 5, 2023/01/13) */
  After receipt of the consumer's complaint, Ad Astra Recovery Services, Inc. ("Ad Astra") completed a thorough review of all loan documents, payments or payment attempts, and call logs. Ad Astra's client, ***********, referred their consumer's overdue account on June 28, 2022, to attempt collections as a third party. In our role as a third party collector, Ad Astra has attempted to contact the consumer on several occasions, both by phone and mail, to negotiate repayment. Within five days of receiving the account, a validation letter was mailed to the address we had on file from our client.
  
  Our records show that our client has recalled the account. We will submit a deletion request to the credit reporting agencies to which we report. Once we have requested a deletion from the credit reporting agencies, it may take up to 30 days for an entry to update the consumer's credit history. If further assistance is required, the telephone number for our client is ************.

• Initial Complaint

  Date:01/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  this collection company cannot produce any documents stating that I'm legally obligated to pay them for debt that i have not signed for with my signature or done any business with them "no contract of theirs that ive signed". it doesnt meet METRO 2 COMPLIANCES , CDIA , OR FAIR CREDIT ACT. WHICH IS REPORTING FALSE INFORMATION on my credit report .the account needs to be removed immediately.
  

  Business Response

  Date: 02/06/2023

  Business Response /* (1000, 5, 2023/01/09) */
  After receipt of Mr. ********** complaint, Ad Astra Recovery Services, Inc. ("Ad Astra") completed a thorough review of all loan documents, payments or payment attempts, and call logs. Ad Astra's client, ***********, referred their consumer's overdue account on June 4, 2020, to attempt collections as a third party. In our role as a third party collector, Ad Astra has attempted to contact the consumer on several occasions, both by phone and mail, to negotiate repayment. Within five days of receiving the account, a validation letter was mailed to the address we had on file from our client.
  
  Our records show that our client has recalled the account. We will submit a deletion request to the credit reporting agencies to which we report. Once we have requested a deletion from the credit reporting agencies, it may take up to 30 days for an entry to update the consumer's credit history. If further assistance is required, the telephone number for our client is ************.

• Initial Complaint

  Date:01/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ************** and do not have a contract with Ad Astra Recovery Services Inc. They did not provide me with the original application as I asked.
  

  Business Response

  Date: 01/30/2023

  Business Response /* (1000, 7, 2023/01/10) */
  After receipt of the consumer's complaint, Ad Astra Recovery Services, Inc. ("Ad Astra") completed a thorough review of all loan documents, payments or payment attempts, and call logs. Ad Astra's client, **********, referred their consumer's overdue account on October 2, 2021, to attempt collections as a third party. In our role as a third party collector, Ad Astra has attempted to contact the consumer on several occasions, both by phone and mail, to negotiate repayment. Within five days of receiving the account, a validation letter was mailed to the address we had on file from our client.
  
  Our records show that our client has recalled the account. We will submit a deletion request to the credit reporting agencies to which we report. Once we have requested a deletion from the credit reporting agencies, it may take up to 30 days for an entry to update the consumer's credit history. If further assistance is required, the telephone number for our client is ************.

• Initial Complaint

  Date:01/04/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i paid my account and was told i would get a receipt within the hour email to me. I could back no receipt wrong email information and I repeated the email twice and spelled it was told it will take 48 hours for a receipt. bad business practice I am going to call my Attorney General's office and file a complaint against . my bank sent me a fraud alert against them.... it's a shame that these type of companies are still allowed to stay in business without some type of governing body to regulate them
  

  Business Response

  Date: 01/25/2023

  Business Response /* (1000, 5, 2023/01/06) */
  After receipt of the consumer's complaint, Ad Astra Recovery Services, Inc. ("Ad Astra") completed a thorough review of all loan documents, payments or payment attempts, and call logs. Ad Astra's client, ***********, referred their consumer's overdue account on November 21, 2017, to attempt collections as a third party. In our role as a third party collector, Ad Astra has attempted to contact the consumer on several occasions by mail to negotiate repayment. Within five days of receiving the account, a validation letter was mailed to the address we had on file from our client.
  
  Our records show that our client has recalled the account. We will submit a deletion request to the credit reporting agencies to which we report. Once we have requested a deletion from the credit reporting agencies, it may take up to 30 days for an entry to update the consumer's credit history. If further assistance is required, the telephone number for our client is ************.

• Initial Complaint

  Date:12/30/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a notice that I have a collection from AD ASTRA REC on my credit report. It says it was opened on 01/03/2020 for $****** with account number starting in ******* that I am not aware of nor am I responsible for. I never went into business with this company or signed any agreements with them so they should not be reporting anything on my credit. This is a violation of my rights as a consumer according to the FCRA and FDCPA.
  
  I would like for this collection to be removed asap or I will file a CFPB and FTC report.
  

  Business Response

  Date: 01/23/2023

  Business Response /* (1000, 5, 2023/01/03) */
  After receipt of the consumer's complaint, Ad Astra Recovery Services, Inc. ("Ad Astra") completed a thorough review of all loan documents, payments or payment attempts, and call logs. Ad Astra's client, ***********, referred their consumer's overdue account on January 3, 2020, to attempt collections as a third party. In our role as a third party collector, Ad Astra has attempted to contact the consumer on several occasions, both by phone and mail, to negotiate repayment. Within five days of receiving the account, a validation letter was mailed to the address we had on file from our client.
  
  Our records show that our client has recalled the account. We will submit a deletion request to the credit reporting agencies to which we report. Once we have requested a deletion from the credit reporting agencies, it may take up to 30 days for an entry to update the consumer's credit history. If further assistance is required, the telephone number for our client is ************.

• Initial Complaint

  Date:12/25/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never signed a contract or borrowed money from this Ad Astra Recovery company. I asked for Validation contract of this debt between Ad Astra Recovery and never got one well past 90 days. They don't have my correct address either. I put with you what they're showing because I was concerned BBN might share it with them. Please delete this off all my credit reports.
  

  Business Response

  Date: 01/23/2023

  Business Response /* (1000, 5, 2022/12/28) */
  After receipt of the consumer's complaint, Ad Astra Recovery Services, Inc. ("Ad Astra") completed a thorough review of all loan documents, payments or payment attempts, and call logs. Ad Astra's client, ***********, referred their consumer's overdue account on September 23, 2021, to attempt collections as a third party. In our role as a third party collector, Ad Astra has attempted to contact the consumer on several occasions, both by phone and mail, to negotiate repayment. Within five days of receiving the account, a validation letter was mailed to the address we had on file from our client.
  
  Our records show that our client has recalled the account. We will submit a deletion request to the credit reporting agencies to which we report. Once we have requested a deletion from the credit reporting agencies, it may take up to 30 days for an entry to update the consumer's credit history. If further assistance is required, the telephone number for our client is ************.

• Initial Complaint

  Date:12/21/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Ad Astra recovery and do not have a contract with **********. They do not provide me with the original application like I asked.
  

  Business Response

  Date: 01/20/2023

  Business Response /* (1000, 7, 2022/12/28) */
  After receipt of the consumer's complaint, Ad Astra Recovery Services, Inc. ("Ad Astra") completed a thorough review of all loan documents, payments or payment attempts, and call logs. Ad Astra's client, ***********, referred their consumer's overdue account on October 1, 2021, to attempt collections as a third party. In our role as a third party collector, Ad Astra has attempted to contact the consumer on several occasions, both by phone and mail, to negotiate repayment. Within five days of receiving the account, a validation letter was mailed to the address we had on file from our client.
  
  Our records show that our client has recalled the account. We will submit a deletion request to the credit reporting agencies to which we report. Once we have requested a deletion from the credit reporting agencies, it may take up to 30 days for an entry to update the consumer's credit history. If further assistance is required, the telephone number for our client is ************.

• Initial Complaint

  Date:12/08/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with AD ASTRA RECOVERY SERVICES AND DO NOT HAVE A CONTRACT WITH AD ASTRA RECOVERY SERVICES. They did not provide me with the original application like I asked. I demand both account deleted from my credit report. Claims I opened this account April 24 2022 for $*** and second account claimed it was open April 20th 2022 for $***. Again I asked for these accounts to be deleted from my credit report immediately.
  

  Business Response

  Date: 01/09/2023

  Business Response /* (1000, 8, 2022/12/16) */
  After receipt of the consumer's complaint, Ad Astra Recovery Services, Inc. ("Ad Astra") completed a thorough review of all loan documents, payments or payment attempts, and call logs. Ad Astra's client, **********, referred their consumer's overdue accounts to attempt collections as a third party. Two accounts were referred to us, one on April 20, 2022, and another on April 24, 2022. In our role as a third party collector, we attempted to contact the consumer on several occasions, both by phone and mail, to negotiate repayment. Within five days of receiving the accounts, validation letters were mailed to the address we had on file from our client.
  
  It is important to note that the consumer's accounts were assigned to Ad Astra pursuant to the contracts the consumer signed with our client and ownership of the accounts has not changed. If the consumer has a complaint regarding a different entity or business practices outside of Ad Astra's operations, the consumer is encouraged to direct them to the appropriate party.
  
  Our records indicate we have never received any written request for validation directly from the consumer prior to their complaint. The consumer has sent multiple requests for validation via eOscar, and pursuant to the Fair Debt Collection Practices Act, we responded accordingly via the internet. Disputes sent via eOscar, an electronic notification that the consumer disputed the debt with the credit reporting agencies, were delivered to us in indirect disputes and were responded to via the internet. All of our responses included the name and address of the original creditor and other information we received from our client that may be useful to the consumer in reaching a resolution to their disputes.
  
  Our client confirmed the accuracy of the information as well as the amount owed for the accounts. We have researched our records and the current records of our client and determined that there is no inconsistency with the data we are reporting to the credit reporting agencies. We have researched our records and the current records of our client and determined that there is no inconsistency with the data we are reporting to the credit reporting agencies. In acknowledging this dispute, we have requested that the accounts be reported with consumer reporting agencies as disputed.
  
  In an attempt to help the consumer determine the legitimacy of these debts, we have obtained a copy of the original contracts and payment history of these loans from our client. We will send these documents to the consumer via certified mail in the next few days. The consumer can track the envelope at www.usps.com using the tracking number ********************.