Complaints
This profile includes complaints for Recheck, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/15/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This account was open fraudulently and not by me which is a violation of my rights as a consumer. Also this company never validated this account to 15 U.S.Code 1692g other violations 15 U.S. Code 1602(p) The term “unauthorized use,” as used in section 1643 of this title, means a use of a credit card by a person other than the cardholder who does not have actual, implied, or apparent authority for such use and from which the cardholder receives no benefit.
15 U.S. Code 1692b(2) not state that such consumer owes anything.
15 U.S. Code 1692j(a) It is unlawful to design, compile, and furnish any form knowing that such form would be used to create the false belief in a consumer that a person other than the creditor of such consumer is participating in the collection of or in an attempt to collect a debt such consumer allegedly owes such creditor, when in fact such person is not so participating.
Business Response
Date: 05/25/2023
Below is the response that I gave to the May 15, 2023 complaint.
May
15, 2023
Better
Business Bureau
*** ** ********* *** *** ***
******** ** *****
Re: BBB Complaint #********
Terrance *****
Dear *** ******:
Thank you for your correspondence dated May 15th, 2023
that my office received via email. Please
note that as a collection agency, our office is often in an adversarial
position with the person referenced in the complaint. If the person making the complaint is a
person in our system that we have been retained to take action against because
of a debt they owe, then they are not our customer.
Further, as a collection agency, we are
regulated by Federal Statutes and cannot disclose or discuss a person’s account
with anyone other than the person we are collecting against. Therefore, we are unable to provide you with our
“side” of the matter.
Regardless of the above, our offices
strive to conduct ourselves not only within the bounds of the Federal
guidelines provided, but as well as a professional and courteous manner in all situations.
We will investigate the complaint and if
it is found to be valid, we will take appropriate action internally.
If you have any further questions, please
feel free to contact me. If the
complainant has any further questions or wishes to discuss the matter, they may
contact Nathan directly at ***** ******** and he will discuss this matter over
the phone. Thank you for the valuable
service you provide to our community.
Sincerely,
Mark
*****
President/CEOBusiness Response
Date: 06/05/2023
June
5, 2023
Better
Business Bureau
*** ** ********* *** *** ***
******** ** *****
Re: BBB Complaint #********
Terrance *****
Dear *** *****:
Thank you for your correspondence dated May12, 2023 that
my office received via mail. Please note
that as a law firm, our office is often in an adversarial position with the
person referenced in the complaint. If
the person making the complaint is a person in our system that we have been retained
to take action against because of a debt they owe, then they are not our
customer.
Further, as a law firm, we are
regulated by Federal Statutes and cannot disclose or discuss a person’s account
with anyone other than the person we are collecting against. Therefore, we are unable to provide you with our
“side” of the matter.
Regardless of the above, our offices
strive to conduct ourselves not only within the bounds of the Federal
guidelines provided, but as well as a professional and courteous manner in all situations.
We will investigate the complaint and if
it is found to be valid, we will take appropriate action internally.
If you have any further questions, please
feel free to contact me. If the
complainant has any further questions or wishes to discuss the matter, they may
contact Tiana directly at (316) 269-4343 and she will discuss this matter over
the phone. Thank you for the valuable
service you provide to our community.
Sincerely,
Mark
*****
President/CEO
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