Complaints

This profile includes complaints for Meritrust Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Meritrust Credit Union has 15 locations, listed below.

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• 

  Meritrust Credit Union

  151 N Main St Wichita, KS 67202-1413

  
• 

  Meritrust Credit Union

  1615 N Rock Rd Derby, KS 67037-3751

  
• 

  Meritrust Credit Union

  11737 E 21st St N Wichita, KS 67206-3502

  
• 

  Meritrust Credit Union

  1322 W Pawnee St Wichita, KS 67213-3453

  
• 

  Meritrust Credit Union

  104 McCall Rd Manhattan, KS 66502-5026

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/01/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company does not follow a legal court document. Refuses to remove from credit.

  

  Business Response

  Date: 04/09/2024

  Dear
  *******
  
  We
  have completed research on your inquiry and have confirmed that the debt is
  being properly reported to the credit bureaus. The original terms in the
  Meritrust loan agreement were signed by ****** ** ******** and ****** ** ********. In this situation and because the loan agreement supersedes that
  divorce decree, the borrowers as outlined in the signed loan agreement are
  responsible for the payment of the outstanding debt.
  
  Our Special Accounts team will contact you by phone to discuss further. We are also available at ************ if we can
  answer additional questions in the future. Thank you for reaching out.

• Initial Complaint

  Date:08/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good Morning, Recently I had filed a complaint against ATTORNEY ****** ******, located in Wichita Kansas with the Kansas State Bar, because he had willfully REFUSED to produce EVIDENCE of a debt he claims I owe. He has refused to conduct a reasonable and thorough internal investigation into my claims of inaccurate information reporting to all 4 credit bureaus. He is the debt collector for MERITRUST CREDIT UNION. He has willfully ignored my request for proof of debt like a copy of the original application for a credit card, Copies of all payment and itemized statements, any copies of any legal written contract bearing my signature. He had refused to call me text me or email me concerning my DIRECT DISPUTE as allowed under 1681. He has failed to delete this inaccurate account from all 3 credit reports, he had refused a settlement reasonable negotiation, he or his client has refused to offer any kind of deal along with proof where they are getting over 6k when the credit limit is 3k. I have a pending level 2 complaint with ****. State Bar has requested documents he has refused to provide the docs I am requesting to the STATE BAR or to ****. ******* *** ****** ****** ******l refused to accept my collection account in their office and referred me back to MERITRUST, but neither the attorney or MERITRUST would sit down or chat on the phone about payment or settlement. *** *********.

  

  Business Response

  Date: 08/14/2023

  Our response attached as a PDF. Thank you.

  

  Business Response

  Date: 09/06/2023

  Please see attachment.

  Customer Answer

  Date: 09/15/2023

  LETS get something straight my call to the CEO is the only cell phone number I called and asked for his help and guidance at no point did the CEO tell me not to call his phone or to CEASE & DESIST that came from the attorney who got upset that I called his work phone I have no idea of it was personal or business the information is public record listed on Google. Meritrust is NOT REPORTING THE ACCOUNT 100PERCENT CORRECTLY since I have been disputing the account. If MERITRUST was fair and reasonable and attempted to resolve the issue I would not have called the CEO or the lawyer. But since noone that works their is fair and reasonable nor is MERITRUST seeking resolution I had no choice but to file complaints to Assist me as a low income disabled customer. Meritrust will delete from or 4 credit bureaus or my next step is a federal lawsuit for violating the FCRA. So even if I were to lose the federal lawsuit it would still cost you more than the amount you say I owe. I live on $934 a month with $28o in food stamps. So if you don't delete and work out a one time settlement litigation is my next step which will cost you a lot of more to defend yourself, motion to dismiss, motion for failure to state a claim, summary judgment, pretrial motions, depositions and subpoenas, copies of all docs in discovery. LETS SETTLE THIS BEFORE IT GETS EVEN NASTIER, ask your attorneys if they want to settle or head2head with me.

• Initial Complaint

  Date:05/04/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  MY HUSBAND AND I HAVE A ******* LINE OF CREDIT CONTRACT WITH MERITRUST {09/20/2013-10/15/2028}.OUR CONTRACT HAS A FIXED RATE OPTION.WE HAVE BEEN TO 2 BRANCHES AND HAVE BEEN TOLD THAT THEY DO NOT DO THESE KIND OF LOANS ANYMORE .SO THEY CAN'T GIVE US A FIXED RATE.THEY WANT US TO TAKE OUT ANOTHER LOAN AND PAY MORE CHARGES.THEY ARE BREACHING OUR CONTRACT.MERITRUST CONTRACTS AREN'T WORTH THE PAPER THEY ARE WRITTEN ON.IF WE CAN'T GET ANY HELP WITH THIS {STAND BY YOUR CONTRACT} WE WILL BE FORCED TO FILE A BREACH OF CONTRACT IN COURT.

  

  Business Response

  Date: 05/12/2023

  Johnette,
  
  Thank you for reaching out to us
  to bring this situation forward and give us this opportunity to assist.
  
  We apologize for the
  miscommunication on our part and frustration caused. We have researched this
  situation and contacted you directly regarding the options for your line of
  credit. It’s our understanding you are satisfied with the options discussed on
  May 5, 2023, with our Director of Residential Lending John *******. We look
  forward to continuing to serve you through the loan process.
  
  If we can assist further in the
  future, please reach out to us at ************. Thank you for choosing
  Meritrust to serve you.

• Initial Complaint

  Date:03/03/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  we have repeatedly tried to make contact with Meritrust regarding our Loan with them that became behind. When i can call it puts me on hold for up to 45min and i cant stay on any longer. In the past i have always made contact by email and have always had great communication. At this point i feel they are intentionally trying to repo my vehicle as it is close to payoff.
  on 2/19/23 i received a notice by email of intent stating:
  Kila *** *******
  Your account has been place on my desk to review for repossession on the 2010 ***** ***** *** **** PICKUP***. You are 55 days past due. Please contact us no later than 02/26/2023 between 8am and 6pm, or I will have no choice but to move forward with repossession process. We want to work with you, but need to hear from you. Please call or text Special Accounts at ************ option *, or you may reply to this email.
  Thank you, Special Accounts
  Meritrust Credit Union
  ************
  I sent an email back inquiring the past due balance. No response.
  I made a blind payment of $****** on 2/21/23
  On 2/27/23 I sent another email requesting again an status of the account.No Response.
  on 2/28/23 sent another email requesting a response within 12 hours with a past due amount and resolution options. No response.
  I received a repo letter on 2/27/23 if there was no contact by 2/26/23 i would be put in repo.
  Made a call on the 28th and left on hold for 23 min. i had to go back to work, hung up.
  Sent this email:
  I'm still waiting on a response from Meritrust to resolve matters.I have been emailing as it's my only way of contact. Now I'm getting repo letters past replay date. I've been trying to make contact for over a week now. Is filing a complaint at this point to get a response back necessary?
  I am requesting a response back with a past due balance and a 10 payoff quote.
  I was finally able to get access to my account on line and am working to get a payment in on 3/3/2023 without any attempt at contact from Meritrust to resolve matters.

  

  Business Response

  Date: 03/13/2023

  Hi, Kela.
  
  We appreciate you reaching out. As requested, we are also
  reaching out to you through the email address in your Better Business Bureau
  Consumer Complaint #********. Through that communication, we will provide you
  an update on your loan status and next payment due date.
  
  We have reached out to the contact information on file for you
  through phone, text messages, email and mailed letters and have not been able
  to connect since September 2022. We understand you have been communicating via
  email with us; we are researching this on our end as we have not been able to
  confirm receipt of those messages through our portal.
  
  We want to make sure your concerns are heard and that you are
  receiving the communication and updates provided. You may also call our Special
  Accounts team directly at ************, option *, if you have any further
  concerns in the future.
  
  Thank you.