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Business Profile

Credit Union

Quantum Credit Union

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Union.

Complaints

This profile includes complaints for Quantum Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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Quantum Credit Union has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/03/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Overdraft charges and returns on my payments in mass amount. With proper payroll fund in account

      Business Response

      Date: 08/06/2024

      For obvious privacy reasons, our credit union is not at liberty to disclose details of a member's relationship or activities within their accounts.  Regarding the circumstance that *** *** has identified as being the source of his complaint, Quantum Credit Union staff has (prior to the filing of this complaint) previously made multiple attempts to communicate with him - both electronically and thru voice mail - yet there has been no response.  Without two-way communication, we cannot expect any resolution at all.  We encourage *** *** to contact us.

    • Initial Complaint

      Date:12/13/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a credit card through this agency. Their Fraud department froze my card at no request from me. Sent a new card with zero balance. After several
      Months I used the new card. After I used the new card the credit Union put all the old char back on my card putting me over limit, now the want me to file papers to have the fraudulent charges removed or pay almost $******. I don't know what the fraudulent charges are as the fraud department never contacted me.

      Business Response

      Date: 01/10/2023

      Business Response /* (1000, 5, 2022/12/23) */
      Contact Name and Title: Chuck ******* - President
      Contact Phone: ************
      Contact Email: **************
      May 18, 2022, Mr. ***** contacted our credit union, indicating his credit card would not work. The credit union replaced his card with a new one at his request. Any balance outstanding at the time of new card issue would not have changed. This was the same account, just with a different card number.

      Our records do not indicate any report of fraudulent activity on the credit card. If Mr. ***** believes there has been fraud on his account - activity not initiated or approved by him - please have him contact us at ************. I would encourage him to ask for Barbara in Accounting. She works with our members on card disputes. As with any member with a fraudulent claim, we will gladly work with him to resolve the matter.

      Mr. ***** is also welcome to contact me directly. Either ************ or by e-mail, **************.

    Quantum Credit Union is NOT a BBB Accredited Business.

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