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Business Profile

Fire and Water Damage Restoration

ServiceMaster by Best
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for ServiceMaster by Best's headquarters and its corporate-owned locations. To view all corporate locations, see

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ServiceMaster by Best has 3 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:07/22/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On October 16 2023 our house had a water leak due to the cities water being turned off and coming back on. A toilet valve had stuck causing water all through our home. Service masters was contacted by our insurance to come and get quotes, start clean up, and begin drying our house. We were told that we would be able to stay in our home during this process. When service ,asters got to our home on 8/16 they informed us that we needed to be out of the home that day due to the amount of damage. We were told that they would get with us before tossing anything out. When we were able to check on our home a couple days later we found that lots of items had been tossed before brought to our attention including a king size hand made quilt by my kids great grandmother. Stuff that could hand been cleaned that can’t be replaced. They continued t0 get everything out of the home and complete the drying process. They had access to our garage to place furniture that was had no damaged. Multiple times we had neighbors contact us letting us know garage doors were left open as well as house doors and windows. It was the dead of winter so therefore our heater was working on overload as they had the heat cranked for the drying process. I had showed up to work out of my salon and discovered that it smelled of weed, as well as the garage where they had been using it. When they were done a guy name Joe came to complete his estimate for the repairs. We went over everything with him and he was to begin with his crew. His crew destroyed items that were supposed to be staying (Solid oak bathroom vanity for example) , they left doors open constantly and broke water lines which also caused our hot water heater to go out due to him breaking the direct line to it. Water and -over was shut off causing our freezers full of meat to go bad, as well as froze up our salon heater and we had to get a repair man to fix which they refused to cover. We also had to replace the hot water heater. Contact 4 etc

      Business Response

      Date: 08/08/2024

      Hello,

      Sorry you are experiencing this difficulty!

      I could not find you or the property address in our clients we have served list/files.  Perhaps it was another business.  If I can be of assistance, please let me know.

      Thanks

      Customer Answer

      Date: 08/08/2024

       

      Complaint: ********



      I am rejecting this response because:



      Sincerely,



      ****** *** ***** *****

    ServiceMaster by Best is BBB Accredited.

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