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Business Profile

Fireplaces

Dod Installations

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fireplaces.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/18/2022

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We built a new home through **** **** ************ with DOD being the fireplace installer. Upon installation the 2 decorative side pieces inside the fireplace box were not installed correctly and broken, they blow over and break more every time wind comes through the vent. We moved in Aug 27th 2021. The installer stated he would let DOD know to order new ones and he'd be out when they came in. We have made numerous attempts at contacting DOD to get the situation addressed. They told us it was all under warranty and it would get replace when the piece comes in. When we checked, originally around November 2021, they said the warranty person was fired and the replacement piece was never ordered. They could see the paperwork was there for it to be replaced under warranty. They stated they would get it ordered and let us know by the end of the week when they would be out to install the pieces. Since then we have made multiple attempts at contacting DOD, leaving message that do not get returned or when we do get someone to answer the phone, they simply replay-"yep, we need to get that taken care of before winter hits." This piece is not effecting the fireplace working it is simply a broken piece that can bee seen from the room the fireplace is in. It would be nice to not have a cosmetically broken fireplace.

    Business Response

    Date: 09/14/2022

    Wilt *** 
    Thanks Kaylee I will get it done by the end of the week.
    By the time I got your first letter time had expired so thanks for a second chance.

    Business Response

    Date: 09/28/2022

    We have had major issues with the manufacturer of the ****** fireplace and have parts on order for months and they have come in broken and a missing parts that are ALL on warranty for them. But fortunately they have come in this week complete and we have an appointment to install the last parts next week.

    Customer Answer

    Date: 01/04/2023

    I still have not received the correct piece for my fireplace. We've been in the home for over a year now and we still do not have everything complete. They tried to install the panels but they were the wrong color so new ones we're supposed to be added. Still have not heard anything back.
    Darin

Dod Installations is NOT a BBB Accredited Business.

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