Complaints

This profile includes complaints for The Golf Warehouse, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  The Golf Warehouse, Inc.

  8908 E 34th St N Wichita, KS 67226-2602

• 

  The Golf Warehouse, Inc.

  8851 E 34th St N Wichita, KS 67226-2624

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a Scotty Cameron Phantom 7 for my Dad on May 14th, 2025. I returned it on the same day. It was delivered to Kansas and signed for on 5/21/25. I have called twice a week since 5/26 because there has been zero correspondence. I have spoken to the same people 3-4 times. Been told supervisor will call back, never receive a call. It is 6/20 and out of their longest SLA timeframe for returns which is 14 days. They keep saying they are looking for it in the warehouse. This is an almost $500 item.
  Since the invention of the internet, I have never dealt with a more deplorable and atrocious business. I have no faith they are going to refund my money. I sent an email this morning that I will call Whicita PD for theft if I do not hear from them. Someone has to correct these behaviors. They should not be allowed as an e-commerce business in the United States.

  Business Response

  Date: 06/26/2025

  *** *******

  I do see a refund issued on June 23rd in the amount of $460.09.  We are in the process of refunding the remaining amount of $30.89, that would equal the full purchase price.

  Regards,

  ***

  Customer Experience 

• Initial Complaint

  Date:05/21/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a golf bag on May 15. On may 20th it had still not shipped. I contacted customer service and asked them to cancel the order. I received an email stating the golf bag was shipping that day so it could not be canceled. I called back the next day when the bag still had not shipped. I asked again to cancel my order and they said it shipped earlier that day so they could not cancel it so I asked for the tracking number and they said they did not have a tracking number. I asked to talk to a manager and was informed there were no managers working at that time and hung up.

  Business Response

  Date: 05/23/2025

  *** *****
  
  

  This appears to have been a timing issue.  In reviewing the tracking number of ************ that is associated with your order, the shipment was picked up in the early morning of May 19th, 2025.  The shipment was delivered on May 21st.  

  Because you are requesting a refund, I'm happy to supply you wtih a pre-paid return label and start the refunding process.  

  Please let me know how you would like to proceed.

  Regards,

  *** 

  Customer Experience 

• Initial Complaint

  Date:05/16/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  From their receipt, Status: Ships from the manufacturer. Titleist non-personalized balls deliver in 4 weeks. It has been over 12 weeks and the items have not received. I want a credit and will purchase elsewhere.
  
  The vendor will not give me a refund. This was their response: "Thank you for contacting TGW.
  I'll be happy to assist. We are still actively looking into your order. Currently, we’re waiting on an update from Titleist regarding the status of the remaining five packs. If Titleist has not yet shipped those items to us, I can request that they process a refund instead. However, if the packs have already been produced or shipped, they may not be able to cancel the order at this stage. I’ll follow up with you as soon as we receive confirmation from Titleist.
  
  This is unacceptable. They are over 8 weeks late and no answers, I want a refund and to never deal with the, again.

  Business Response

  Date: 05/20/2025

  *** ********

  I apologize as there is a lot of confusion on this shipment.  After speaking with the vendor, it appears the order was not ship complete.  

  As requested, we are refunding you.  That refund will go back to the original credit card on the order. 

  Regards,

  ***

  Customer Experience 

• Initial Complaint

  Date:01/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ping g425 Driver. Ordered and received with a missing part. Contacted 3 separate customer service representatives and they said they are trying to solve the problem. They did not get me the part, I had to get it on my own from the manufacturer.

  Business Response

  Date: 02/04/2025

  Dear ********

  
  We sincerely apologize for the inconvenience you experienced with your Ping G425 Driver order. We completely understand your frustration and regret that we were unable to resolve the issue as quickly as you deserved. Our team had been actively reaching out to the manufacturer for a resolution and followed up multiple times, but unfortunately, we had not yet received a response by the time you obtained the missing part on your own.
  To make up for the inconvenience, we are sending you a $25 gift card, which you can use on a future order. You can expect to receive it within 3-5 business days. If you have any further questions or concerns, please don’t hesitate to reach out to our customer service team at ************.

  
  Again, we truly appreciate your patience and your business. We hope to serve you again in the future under better circumstances. Have a great day!
  

  Best regards,
  TGW- The Golf Warehouse

• Initial Complaint

  Date:03/28/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I responded to an ad for 98 triple track Calloway golf balls. Great price. I paid with a credit card. The company promptly took my money. After a few weeks I inquired about a delivery date. I was informed they didn’t have a tracking number yet but would provide one as soon as possible. After approximately two weeks, I asked for a tracking number again. They sent a tracking number that indicated the package had been delivered March 2nd 2024. I thought it was the post office that made the mistake. I went to the post office and checked. They said the package related to the tracking number had been delivered but it was not mine. The package had nothing to do with me or my address. So in essence tgw has not delivered my package or given me the correct tracking numbers. I only got a response earlier that I was to be patient. I ordered the product in January. I’m without my purchase and out the money. I would gladly withdraw my complaint if they (tgw) would make it right.

  Business Response

  Date: 04/01/2024

  ********

  
  Thank you for contacting TGW. We've tried to locate your order using the name and address you provided but couldn't find it in our records. Please confirm if you made this purchase from TGW and provide either your full order number or tracking number. This will help us locate your order and review it for you. If you didn't order from TGW, please contact the appropriate business to inquire about your package. We eagerly await your response.
  Thank you,

  
  TGW - The Sweetest Spot in Golf

  Customer Answer

  Date: 04/02/2024

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because: 

  The tracking number ************************ given to me doesn’t belong to me. An item was delivered to this tracking number. However it belonged to someone else not related to me or my address. 
   tgw is adamant they delivered my product. I’ve not received any package. TGW, was very prompt in taking my payment. 
  
  
  
  Sincerely,
  
  
  
  ******* *******

  Business Response

  Date: 04/02/2024

  *******,

  
  We regret to inform you that we have been unable to locate an order matching the information provided. Could you please confirm whether you made this purchase through TGW? If so, kindly provide us with your original order number. With this information, we'll promptly investigate the issue and work towards a resolution. Without access to your order details, we are unable to assist you effectively. Your cooperation in providing this information is crucial for resolving this matter swiftly. We eagerly await your response.
  

  Best regards,

  TGW - The Golf Warehouse

• Initial Complaint

  Date:11/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business cancelled the order number ******** placed on the 15 November 2023.
  
  They have not refunded the $579 for the order.
  
  I want my money back.

  Business Response

  Date: 12/04/2023

  *****,

  Thank you for reaching out. We have reviewed your order ********. It appears it was canceled on 11/20. Since this order was canceled it was not billed. We verified with our accounting department, and they also confirmed your card was not billed. When you initially made the order, we only authorized your card for the amount. This was just a pending authorization, not a charge. Since the order was canceled, please allow 2-10 business days from the cancellation date, excluding weekend and holidays for the pending authorization to clear from your account. In some cases, since this is an international transaction, it can take your banking institution up to 30 days to reverse an authorization, however, as mentioned most banking institutions will clear a pending authorization within 2-10 business days. Please allow this time frame for the pending authorization to clear from your account, if you are still seeing it. We apologize for any inconvenience this has caused and if you have any other questions or concerns, please let us know. We are always happy to help!

  *** ** 
  TGW

• Initial Complaint

  Date:10/10/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did a google search for buy 2 get 1 free Srixon z star diamond golf balls. It led me to the golf warehouse website. When I went to purchase it wouldn’t let me get the free dozen. I talked to someone on the chat that wouldn’t honor it saying the promotion was over. I asked to speak to a manager. They directed me to call on the phone. I spoke with someone voicing my displeasure and how they’re falsely advertising a sale that doesn’t exist and they have no terms or conditions on the page listed for it being a limited sale to the weekend they say. As I was talking, the representative hung up the phone on me. By my understanding of FTC law- they must honor it if not listed under terms and conditions. It seems like a bait and switch to get me to the website and then they don’t even have the sale.

  Business Response

  Date: 10/12/2023

  Dear ****,
  
  We greatly appreciate your feedback. After conducting a thorough review, we've identified that the item in question is part of a promotional offer provided by the manufacturer, which typically runs twice a year. The most recent occurrence of this offer took place in June 2023. We acknowledge that the advertisement remains visible in search engine results, as it is periodically reused. However, we have taken the necessary steps to remove the offer from the search link leading to our website. This adjustment ensures that when you click the link, the offer will no longer be displayed directly on our web page.
  
  It's important to note that we can only extend certain promotions when authorized by the manufacturer. In this case, the items in question are typically non-discountable due to manufacturer restrictions. Nevertheless, as the "Buy 2 Get 1" offer was still present on the banner at the time of your search, we are committed to honoring this promotion for you.
  
  To proceed with this offer, you have a couple of options. You may choose to order three dozen of these golf balls yourself, pay for them, and then contact me via direct email at [email protected]. Once your order is shipped in its entirety, I will promptly issue a refund for one dozen back to your original payment method. Alternatively, you can get in touch with our dedicated customer service team and inform them of my approval of this offer for you. They will be more than willing to assist and ensure that the promotion is applied.
  
  Should you have any further questions or concerns, please do not hesitate to reach out to me. I am here to provide assistance and support in any way possible.
  
  Warm regards,
  *** **
  TGW - The Sweetest Spot in Golf

• Initial Complaint

  Date:07/12/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a golf bag from TGW and they sent me the wrong bag twice. I returned the bags twice, spoke with customer service and awaited a refund. After no refund was forthcoming after about 4 weeks, I spoke directly with customer service 2 more times and was promised a speedy refund both times, both of which never happened. It has been about 2 weeks since the last call, and I emailed them today and informed TGW I was contacting the BBB.
  I expect a full refund of the total $163.38 I paid.

  Business Response

  Date: 07/13/2023

  Dear ***,
  Thank you for reaching out and we sincerely apologize for the inconvenience and frustration you experienced regarding the incorrect shipments and delayed refund. We understand your disappointment and want to assure you that we take this matter seriously.

  I reviewed your order and made sure as of 7/13/2023, a full refund of $163.38 for the golf bag has been issued to your original method of payment. Typically, it takes 1-5 business days for the refund to post to your account. We apologize for any inconvenience caused by the delay in processing your refund.

  
  If you have any further questions or concerns, please don't hesitate to reach out to me directly at ********************. I am here to assist you and ensure your complete satisfaction.
  Once again, we apologize for the inconvenience you experienced. We appreciate your understanding and patience throughout this process.

  
  Best regards,
  *** *
  TGW 

  Customer Answer

  Date: 07/14/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  *** ****** ****

• Initial Complaint

  Date:07/07/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted golf clubs to trade in which were worth over $500 according to their website. Well, once the clubs arrived at their final destination, they were immediately rejected for no reason. You would expect that I would at least receive the clubs back since they were so valuable, but it has been months and I have still not received my clubs. They have been very rude and unhelpful throughout the entire process.

  Business Response

  Date: 07/14/2023

  Thank you for bringing this to my attention. Could you please respond with a trade in number that would have been given at the time you processed the trade in? if you do not have that can you provide your full billing address, please? If it was sent to our trade in partners and you have not received it we can obtain more information for you and try to resolve this matter for you as soon as possible. Please provide the requested information and I will be happy to look into this for you and try to resolve this issue as quickly as possible for you. Once again, we apologize for any delay and inconvenience. 

• Initial Complaint

  Date:06/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife ***** ***** shipped a damage catchers bag back on Feb. 22, 2023 through FedEx. It the package was lost but it was insured. I have been waiting for a check since February. I have gotten the run around every time I called. They lied to my wife every single call she made. They constantly said the check was in the mail apparently like 7 times but never got it. Every time they say we will cancel the check & mail a new one. Never did I receive it. They would tell me different dates mailed then another person would give me a different date from the last person. Nothing but lies. Asked to speak to a manager several times & they are never available but they will have them call me back. Never ever did I receive a phone call. I have been put on hold & then hung up on as well. This has been the worst customer service that I have ever had in my life. I will never ever use them again & neither will my family & friends. I just want my money back. It’s mine & I want my check.

  Business Response

  Date: 06/29/2023

  David,

  I am truly sorry for the frustrating experience you and your
  wife, ***** *****, have had regarding the damaged catcher’s bag that was
  shipped back on February 22, 2023, via *****. It is disappointing to hear about
  the delays, misinformation, and lack of resolution you have encountered
  throughout this process. I apologize for any inconvenience caused by the
  prolonged wait for the warranty check.
  

  
  I completely understand your frustration with the repeated assurances of
  the check being in the mail, only to find that it never arrived. I have read
  through the order notes and see that each time a call was received a request
  was sent to the correct department. I do see a check was issued previously,
  however, we do not have tracking for those checks as they are mailed directly
  by the bank, so if anything along the way happened to where the check was lost
  in the mail or never issued by the bank unfortunately we would not have any
  idea, as we send a request and the bank acknowledges the request and from there
  the check is normally sent.  
  
  Please be assured that we take your concerns seriously, and I will
  personally investigate this matter to ensure it is addressed promptly. I have reached
  out to our accounting department and have been informed this check was reissued
  for you check # ***** on 6/27 to be mailed on 6/28, please allow up to 7
  business to receive the check. If for whatever reason you do not see a delivery
  come through in the next 7 business days, excluding weekends and holiday’s
  please let me know and I will personally assist you with this matter, I can be
  reached directly at ********************************.
  
  Once again, I sincerely apologize for the distress caused by this
  unfortunate series of events. We value your business and the trust you have placed
  in us, and I assure you that we will do everything we can to rectify this
  situation. I will personally follow up with you to provide updates and ensure
  that the resolution is executed smoothly.
  
  Thank you for bringing this matter to our attention, and I appreciate your
  patience and understanding.
  
  Best regards,
  
  Esa H
  Baseball Savings