Complaints

This profile includes complaints for Maybee Property Inspections's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Maybee Property Inspections

  7301 E Huntington St Wichita, KS 67206-3223

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  Maybee Property Inspections

  PO Box 782901 Wichita, KS 67278-2901

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/14/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 23, 2023 I hired and paid ($***) Erik ****** of Maybee Property Inspections to complete a mold inspection in the home I was renting at **** ******* ******* *****. I reported the smell of mold and occasional sewer to my landlord on 3/10/23 and they had yet to fix the issues, so I hired Erik. When he arrived he stated he could smell the mold as soon as I opened the door. He also found a sewage leak under the house. He told me it would take 72 hours for the lab to return the results and he would contact me the following week. I I contacted them on 5/31, 6/6, and 6/9. He finally responded on 6/9 saying the levels were fine he was just waiting on the lab to send the results. It does not take 3 weeks to get lab results and I know he is being *********. He has also been in contact with my landlord instead of me regarding the results.

  Business Response

  Date: 06/16/2023

  I did respond that I was waiting on the lab results. I never talk to the landlord, nor do. I know the landlords name as it was not given to me. The results came in and the levels were elevated. I asked her to wait for the lab. She’s not been friendly in the entire conversation. Here are the results for the lab. On the house on **** ******* ******** ** *****
  For Jenny ******

   

  ***********************************************************************

  Customer Answer

  Date: 06/16/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: The attached lab analysis is not from the original samples taken. The attached report states the test were collected on 6/7/2023 which is two weeks after the samples were taken on 5/23/2023. When Erik came to my home he stated he would have the results within 72 hours, not 3 weeks later. 
  
  
  
  Sincerely,
  
  
  
  Jenny ******

  Business Response

  Date: 06/22/2023

  The sample is from Jenny ******** inspection. It is also contains the address of the house where the test was preformed **** ****** ******* **. We can not be held liable for the time the lab takes to process the samples.

   

  I’m shocked that the BBB would let a complaint like this stand as it is clear she wanted to find something that is not is not there and when the test found something other than what she wanted she filed a complaint. 

  Customer Answer

  Date: 06/26/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: my concerns were not addressed. Again, the mold inspection I paid for was collected on 5/23/2023 and the mold report attached has a collected date of 6/7/2023. The latter collection seems to have been taken with a Mold Detective Kit, which is not certified nor did Mr. ****** have such kit when he inspected the home on 5/23/2023.  All I want is the lab report for the inspection that was completed on 5/23/2023. I have given Mr. ****** every opportunity to correct the situation and he obviously has no intention of doing so.  
  
  Sincerely,
  
  
  
  Jenny ******

  Business Response

  Date: 06/27/2023

  The address is clearly marked on the report. The date is the date the lab processed the samples. I cannot comment on why it took so long for them to process. Like all things in this industry there is a back log.