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Business Profile

Hotel Management

Avantic Lodging Enterprises

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hotel Management.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/20/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband and I checked into the Travelodge by Wyndham Yampa on September 13, 2023. We were to stay two night and check out on Sept. 15, 2023. However, we had to check out the next day and the front desk lady at Penny’s Diner said that we would not be charged for the second night due to the problems at hotel.
    Those problems are:
    1. There are three doors to enter. None had a working lock with key card. The one door that exited to pet area was constantly propped open by the smokers, because they could not use their keycards. The smoke came right into hall making the hall and sometimes our room smell of smoke. Our room number was 115 which is next to that exit door. There are cigarette butts all over the grounds.
    2. The flip lock in our room was broken, photo attached. Earwigs (those are creeping bugs that bite) on floor in bathroom.
    3. The refuse in pet area was overflowing and there was broken glass and trash around.
    4. There was a homeless person in van parked close to that same exit door and there was a power chord going from the hotel's electrical receptacle to the van.
    5. The neighboring house to that pet area had loose dogs which scared the bejesus out of me and my pooch.
    6. The first floor lobby with chairs and microwave was trashed and dirty.
    7. The lady at front desk in ******* ***** said that they are unable to print out any invoices due to “not being allowed to by management”.
    8. The day we checked in I talked with the man at front desk about the doors and locks. He said “this place is a dump and the manager in town never fixes anything, Also, he did not always work there as he was waiting to have his Drivers License reinstated due to a DUI.”

    As you can see this left us in a very uncomfortable and unsafe situation. I do not see a credit for the second night on my statement.

    Business Response

    Date: 12/07/2023

    I am responding to the complaint that was turned into the Better Business Bureau.  I personally spoke with *** ***** and I refunded her entire stay.  My Regional Director of Operation, also spoke to *** **** as well.  His name is Owen Crompton.  Owen addressed all the issues *** **** complained about and had them corrected.  I feel we have corrected our side of this complaint, and I am not sure what else we can do to rectify this situation, as we have refunded *** ***** and corrected the items she had concerns with.  Please let me know if there is anything else we can do to get this matter closed.  You can reach me at ************ or my email address, ************************************  Thank you for your assistance with this.

    Customer Answer

    Date: 12/10/2023



    Complaint: ********



    I am rejecting this response because: I have not received a credit for my stay. Also, *** **** has not provided proof of remedy.

    I have also reported this hotel to Colorado AG.



    Sincerely,



    ****** ****

    Business Response

    Date: 01/09/2024

    Good evening,

    We have refunded the guest on our side; I attached our guest folio to the prior response as well.  I can provide pictures of the completed issues *** **** complained about as well.  Please let me know what further action is needed, Thank you.  

Avantic Lodging Enterprises is NOT a BBB Accredited Business.

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