Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a truck driver with *********** **** ***** in New York. We use CLC lodging for all our accommodations while traveling. For the last three years drivers have had to change hotels due to lack of payment to hotels by CLC. The selection of hotels being made available to use to choose that are not dives and have accommodations for truck parking is quickly diminishing. I know our company is paying CLC their bills. So why is CLC not paying the hotels. Basically I was informed yesterday 3/14/2025, that all of the ****** brand hotels in Buffalo/Rochester area are no longer allowing us to stay as of April 1st due to lack of payment. It’s started with ****** **** 3 yrs ago. Now they have extended it to ******* **** and **** * ******. So I’m trying to figure out how this company has a A+ rating on BBB

  

  Business Response

  Date: 03/21/2025

  Thank you sharing your concerns with us. This is very unfortunate and we sincerely apologize for the difficulties you experienced with the ****** property. We have reached out to the ****** corporate offices to better understand your complaint.

  
  Hilton corporate shared that this particular ****** property will no longer participate in CLC’s network. CLC will work with PFG corporate to review alternative options in the Buffalo/Rochester area to ensure you have ample options for your CLC lodging.

  
  Again, please accept our sincere apologies for the inconvenience and for letting us know. Rest assured; we will follow up with your company.

• Initial Complaint

  Date:11/17/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made reservations for 2 hotel rooms at the Hampton Inn in Douglas, wy on 07/12/24, spoke with front desk woman named **** -was given a quote for room stay from 07/23/24-07/28/24 with my corporate lodging card rate, was told what the charge for nightly rate would be and received emails for nightly rate and total for stay after making reservations -I agreed to rate and gave my debit/checking card to hold rooms -checked into hotel rooms *** and *** on 07/23/24. Checked out of room 217 07/26/24 and out of room *** on 07/27/24 -received receipts for both rooms and charges for entire stay once checked out, the charges were billed to my personal checking account but then refunded and then billed to corporate lodging -once hotel billed to corporate lodging company the rates that were quoted to me to stay were billed over twice as much to my company mountain states contracting accounts payable -total charges that were quoted and to be charged to me on receipts for rooms *** and *** are: *** $403.20 and *** $302.40 total for 2 rooms @ $705.60 -once hotel sent bill to corporate lodging to be paid CLC sent the bill to my company to be paid and the rates were not what was quoted and what we are to pay…total for 2 rooms @ $1,915.48 -when calling and making reservations I was given the room rates for stay, agreed and then came to stay. Once checked out everything changed and we were unaware of all of this until my accounts payable informed me as she knew as well before stay what the rates were as I communicated that with her. -I am requesting a billing adjustment in the amount of that is being charged to me and my company of $1915.48 for both rooms to the $705.60 that was quoted and to be charged. -the billing difference in those two charges that was quoted and actually billed is in the amount of $1209.88 that I would respectfully ask to be adjusted to the bill and pay the amount that I was told to pay in the amount of $705.60 -thank you for your help *******

  

  Business Response

  Date: 11/18/2024

  We are calling the customer to resolve this issue.

  

  Business Response

  Date: 11/19/2024

  Spoke to ****** *******, informed of the amount of credit we will be issuing back to the Mountain States Contracting account with CLC.  He was happy with this and thanked me for the getting this resolved.

• Initial Complaint

  Date:08/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company charged me for a hotel booking that I did not create. I called them to dispute the charges and the enailed me telling me the hotel refused to offer reimbursement and then clc lodging told me I could contact the hotel directly and left me my own phone number as the hotel company contact number. Theay are commiting fraud. This service was offered through my travel company so I created a profile to see what type of discounts thry had. I never booked anything. I also contacted them several times to say that i did not book anything and to not use my info and to delete my profile. I have never used this service before and do not intend to. My bank is disputing the charges as they are fraudulent. Do not trust this company. It is offered to many travel nurses..

  

  Business Response

  Date: 08/28/2024

  Thank you for reaching out. My Customer Service Manager left a message to discuss the reservation in question to ensure there is no compromised activity on the account. Please contact Troy Bowman for resolution and a credit.

  Office:  ************

  Thank you.

   
  

• Initial Complaint

  Date:05/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This place is Def the worst place. They take.our money for a week stay and then cancel it next day we call they say they would fix it after bc of this the hotel staff was trying to kick us out first day next day same thing wake up to them again shutting account down. We end up paying the hotel directly an additional amount bc it's crazy they tell us they would refund us this money that they have charged multiple times for a service they never provided and they caused nothing but issues with hotel.and it was the worst they claim it will be in account 48 hrs we wait call they give us the run around over and over we showed them proof they charged us multiple times for a service we didn't receive and we were out an additional 300 bucks bc we paid the hotel ourselves so the chaos would stop. They are rude and do not want to return the money. We received many diff stories from them. Polite all the way until today as they said wait again. We tell them we want to speak a supervisor since we aren't willing to keep waiting for the money they shouldn't have bc they did nothing except take money from us. Basically they robbed us and now think they can just push it off its crazy so the woman who btw was treated with apology for things she did not deserve bc I am polite even if others aren't and she was rude and said no they couldn't allow me to talk to a supervisor bc suprise no supervisor is there mind u she put on hold earlier needing to speak with someone whom I would assume above her supposedly so that don't add up. My wife had enough so angry which is fuming tells her she knows there has to be someone but the lady wouldn't listen ovetalked and yes my wife cursed at her bc nothing is getting done. Stole from and treated like trash bc they don't want to give us money back. So we took matters into our own hands. This company is scamming and shiesty and they are the worst costumer service I've ever seen. They take Hundreds of dollars only to keep and not do what u paid for. ??

  

  Business Response

  Date: 05/21/2024

  Our sincere apologies for CLC closing the account due to a miscommunication or breakdown in communications on the part of CLC. **** ****** our Customer Service Manager is reaching out to relay what happened and to reactivate your account.

• Initial Complaint

  Date:03/22/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3 weeks ago i attempted to sign up on their website after speaking with a sales rep. It did not go well because the website kept saying authentication error after i added my credit card information. So I figured it was a technical issue. I called customer service to straighten it out and was told to change my password to Hotels try again. This did not work. So i called once more and the customer service representative said she would have mark fix the problem that he wasn't in and would be back tomorrow and they would call me with the status.I've called numerous times since that day only to be told to create another account. So i did and the same thing happened. So I figured maybe it's a technical issue they must have the ability to create account on their end. I call on the 13 to see the status of anything had changed or if there was a representative that could actually help and not put it to the side. This lady was **** **** as if i wasn't allowed to use the service because of a fault on my end or that i had done something wrong. She said my account was red flagged and they will not be giving me an account. So i asked why? She stated she did not know and proceeded to hang up on me. So after a week i wanted answers as to why I'm being denied service after they have gained my credit card details. The lady answered the phone and spoke extremely irritated " uh can I help you I'm busy and you don't require to be attended to". She pulled up my account and said well the people who check CLC said you were red flagged. I said is there any way we can find out why i was red flagged. She hung up the phone. So at this point i want an answer why I'm being red flagged in their system. At this point i am being discriminated against and i deserve to know what the real reason is. Someone needs to be held accountable for the ugly way these people speak to the customers when i was only trying to use their service and/or get a reason as to why I cannot.

  Customer Answer

  Date: 03/24/2023

  They have addressed the issue and asked me to take down the review.