Reviews

Review Details

• Review fromJoe W

  Date: 07/02/2024

  1 star

  Joe W

  Date: 07/02/2024

  I took my mower to them in late Aug 2023, to have a part replace on it. Was 200 bucks. Mowed my little half acre lot 5 or 6 more times before putting it up for winter. Took it out this year, mowed my yard once, and half way through mowing, the exact same part broke off again. I took it back up there again, told the guy what happened and that the same part broke again. He did not care at all. So it's been 3 weeks since I took it up there. So I decided to go check on it. The fat creep told me it would be 230 bucks to fix this time. I asked him why am I having to pay so much for this when you guys just replaced this part in late August, we'll its past it's 90 days. Ok but I have only used the mower maybe 8 times since then. Is this part going to brake every 8 times I use my mower? Those people con artists and I will never take my mower to them again. Their mechanics are drunks and pot heads and they do really shotty work. Don't do business with them at all.
  

  Maximum Outdoor Equipment & Service, Inc.

  Date: 07/03/2024

  Hi Joe,

  We understand your frustration that the part has failed again. Standard repair warranty and parts warranties are 90 days. Manufacture warranty on wear items such as bearings and belts is 90 days. Typically if a bearing is faulty it will fail within the first few hours of use. Your brought your machine in on 5/31/24 almost a year after the first repair. At that point we were two weeks behind. We called on 6/4/24 leaving a message of an estimate being ready. You did not give us a call back or approve the estimate until 7/1/24. The machine is scheduled for 7/3/24. This repair is to replace the bearings, shaft, belt, and bearing holder plus labor.  

  Additionally attacking the character of our employees will not fly, calling them drunks, pot heads, and fat creeps is not professional or needed. Our employees are held to high standards and are individuals just like yourself. After you pick your unit up we ask that you not return to either or locations for any further repairs or business.

• Review fromChris F

  Date: 05/01/2024

  1 star

  Chris F

  Date: 05/01/2024

  I went to pick up my mower a few days ago from Maximum Outdoor Equipment in Andover and the person who brought it out front refused to help me load it into my SUV. That's not a typo. I had to tell him that I would have to call the police for assistance if Maximum Outdoor Equipment would not help me load my mower (I'm not kidding). The guy then decided to help me load my mower. I've never seen anything like this. I'm elderly with a weak shoulder.
  In my opinion Maximum Outdoor Equipment retaliated against me for asking too many questions about how they charge their customer a surcharge when paying via credit card.
  I'm assuming the owner supports this behavior?
  

  Maximum Outdoor Equipment & Service, Inc.

  Date: 05/02/2024

  Mr. F****** came in originally on 4/17/24 and checked his machine in and paid our estimate fee which goes towards the cost of the repairs. When you enter our store there are multiple signs posted stating we charge for credit cards and not debt cards. At the time of drop off Mr. F****** did not say anything about having an issue paying the fees. When Mr. F****** came back in on 4/29/24 to pick up his machine Mr. F****** stated he had already paid $62.68 which Melanie explained he had paid $60.91 towards the repair and the $1.77 was the surcharge. At this point Mr. F****** became upset and said we were in the wrong for charging this, and Melanie again explained that we were not the only store charging this and offer to hold his machine while he went and got his debt card. This again just made Mr. F****** more angry and said do you think I would really drive home to get the card to save 3%. Xander our mechanic brought Mr. F******' machine out to him and he began by saying that old lady in there is so rude and grumpy and I just cannot believe you charge these fees. Xander offered to help load him and Mr. F****** continued to be verbally rude to Xander and making comments about Melanie. At this point Mr. F****** removed the tags from his machine and threw them on the ground. Xander said he was going to go back inside to avoid any further issues and refused to load Mr. F****** at this time. Mr. F****** threatened to call the cops at this point so Xander loaded him and told him that it would be best that Mr. F****** find a different repair shop for the future. I have the signage available and the invoice showing that it is clearly stated we charge 3% for all credit cards.

  Chris F

  Date: 05/22/2024

  With all due respect. This response is a misrepresentation of what happened. I did not raise my voice. Saying that I don't like to pay the fees that merchants agree to pay when they sign their merchant agreements is not anger. Saying that a person is "not nice" is not anger. If you allow a business to minimize their culpability, you are not helping people avoid bad businesses. Respectfully.

• Review fromsammmy s

  Date: 12/17/2023

  1 star

  sammmy s

  Date: 12/17/2023

  This place is a horrible place to do business with, customer service horrible and they do not do what they say they will do.They want you to pay before you pick up your mower then to find out they did not do the service they said they would do. they will not return your calls. I am contacting BBB..
  

  Maximum Outdoor Equipment & Service, Inc.

  Date: 12/20/2023

  Per our review, Mr. S**** contacted us on Nov. 1st to pick up his unit for annual service. Mr. S**** was contacted on 11/10/23 and provided with an estimate of $350.00 for the service and needing to replace the valve cover gasket. On 11/13/23 Mr. S**** came in and spoke to Alex and we explained the repairs we were going to complete again. The unit was completed on 11/16 and Mr. S**** came in and reviewed the unit before paying for the unit. We delivered the unit back on 11/20. That afternoon Mr. S**** contacted us saying the steering was not correct as such we created another ticket. We had adjusted the steering when it was in originally and was completed before Mr. S**** came in and looked at the unit on 11/16. The service manager spoke to Mr. S**** on the 20th and then we followed back up with him notifying him that it would be a few weeks before we would be able to go back out to his house and remedy the issues. Mr. S**** told our service manager that was no problem. We had planned on reaching out to Mr. S**** this week 12/18 to arrange a time we could go out and fix the steering issue so that we did not have to pick the unit back up. Today, 12/20/23 our service manager spoke with Mr. S**** and we are going to his home tomorrow, 12/21/23 to correct any steering issues. We did not realize Mr. S**** was this upset regarding the situation as we had spoken with him multiple times and he had expressed there was no rush.