We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Medical Consultants

Vis Clinic

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Consultants.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/11/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Continual scheduling issues.
    Not having insurance on file when I provided during first appointment.
    30 minutes late to appointments.
    Continually limited schedule with additional limitations implemented after I began my services.
    Communication is very lacking every step of the way.

    I expected more from a doctor's office than mayhem. When I expressed my discontent I was dismissed or ignored.

    I have requested a refund for the appointments I will not use that I have prepaid for. This includes three doctor visits and four health-coach visits. I've left a voicemail with the office manager as well as the head doctor **** ***** with no acknowledgment.

    Business Response

    Date: 10/31/2023

    First and foremost, we are issuing a refund today per request despite client signing a non-refundable contract.

    We have on multiple occasions been in contact with the client to not only resolve the issue, but to listen and find opportunities to better serve the public.  Unfortunately, we were experiencing staff turnover when she started and hiring and training new staff takes time.  Secondly, we are a doctor's office and while it would be easier for most people to get into their doctor in the evenings and weekends, like most offices, we are closed after 5pm and on the weekends.  We were unaware of the discontent until the client raised her voice and cursed at our new front desk staff.  The health coach who had been working closely with the client called and left a message at the end of the day to ask how to better serve her and we did not hear back until months later when she left a message for management demanding a refund for her unused apts.  Again, as initially stated, all clients sign nonrefundable contracts to commit to the health plan.  It is not common for people to not finish their health plan and even more rare to have someone demand a refund.  

    Customer Answer

    Date: 11/05/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ***** *******

Vis Clinic is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.