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Business Profile

Medical Lab and Testing

Labcorp Kansas, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Lab and Testing.

Complaints

This profile includes complaints for Labcorp Kansas, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Labcorp Kansas, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/22/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      8/9/24 DOS
      Lost blood sample without result. See below.

    • Initial Complaint

      Date:06/03/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I keep getting a bill from labcorp for a service on 12/15/23 and every time I call they say I don't have any unpaid bills. I now got a letter and a call from a collections agency because labcorp sent it to collections. The collection company told me to call labcorp because I told them all my bills are paid. They said they are going to mark it as disputed and send it back to labcorp but said labcorp is just going to send it to another collection service. I just got off the phone with labcorp and they are just telling me to call the collections company back because all my bills are paid. Do you have any suggestions of what I can do to get them to stop?

      Called labcorp on 3/15/24 - Labcorp said I have no unpaid bills
      Call from Credit Collection Services on 6/3/24
      Called Labcorp on 6/3/24 - Labcorp said I have no unpaid bills

      Labcorp Phone number - ###-###-####
      Credit Collection Services - ###-###-####

      Customer Answer

      Date: 06/28/2024

      The company reached out to me and we have resolved the issue as of 6/25/24.

      Complaint ID ********

      Thank you,

      ***** *******

    • Initial Complaint

      Date:03/06/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My wife had services completed on 6/15/23 with Labcorp Kansas, Inc. They sent us a bill in late July and I paid it for the full $372 not realizing that it was never processed through our insurance because they had the wrong information. It took us until December 2023 for them to realize they owed us money once it was properly processed through our insurance. They owe us $207.64. In early January customer service said management had to approve the refund and this would take four week. Since that time we have contacted customer service many times and they said they are only able to email management about the refund. No refund has been processed and customer service is unable to properly notify "management" of the refund. We are very frustrated.

    Labcorp Kansas, Inc. is NOT a BBB Accredited Business.

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