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Business Profile

New Car Dealers

Davis-Moore Chrysler Dodge Jeep Ram
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/11/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid off a car loan in January 2024. I had *** coverage. I took the necessary paperwork in to Davis Moore on 2/20/24 to request a refund of the balance on the **** I spoke with ***** in finance regarding this. He filled out the necessary paperwork and said I should have a check in a couple of weeks. No check received.
    I went back to Davis Moore on 03/18/24 and spoke again with ***** and did the same thing all over again. It's been over 3 weeks now and still no check.

    Customer Answer

    Date: 04/12/2024

    I was contacted by Davis Moore today. The dispute is settled.

  • Initial Complaint

    Date:03/13/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I frequently travel for work and use rental cars to reduce the wear and tear on my personal vehicle. After picking up my vehicle from a 10 day rental on 2/23/24, my engine malfunction alert appeared 30 minutes into my drive home. I immediately scheduled an appointment at the ********** and requested a loaner vehicle as I have meetings and cannot wait for the service to be completed. I called the service number to confirm they will have a loaner available for me because the last request I made for a loaner vehicle they did not have one available. During that appointment I was offered the shuttle service and I was dropped off, but never picked up. I had to pay for a **** to take me back to the **********.
    On 2/23/24, I did not reach a live person but I received a call back from the service department and they confirmed a loaner will be available. I realized after we completed the call that the service appointment was 20 days from the date I scheduled the appointment. I did not want to cause further damage to the unknown issue and called back to request a loaner vehicle until the service date. Again, I did not reach a live person so I left another message. Only this time I did not receive a call back from the service department.
    I am paying for a rental car out of my own pocket at this time. I would like to have my rental covered by the **********. My vehicle is still covered under the manufacturer warranty and I have already paid out of pocket for past negligence.

    Customer Answer

    Date: 04/02/2024

    I received a message from **** ******* with Davis Moore Mazda on 3/26/24 at 1:32PM (MST). I was traveling and was unable to answer his call. I returning his call and left a message on 4/1/24 at 11:50 AM (MST). We successfully made contact when he returned my phone call 4/1/24 at 3:44 PM (MST). 
    We discussed my complaint and he suggested possible options for future issues. I read the warranties I have on my vehicle. He asked for me to send him the email I received from Mazda explaining the coverage and expiration dates. He stated he will have someone from service look at the warranties to verify the repair is not covered under the warranty as stated by the service center. He provided an anticipated follow-up date of 4/2/2024.

    Business Response

    Date: 04/15/2024

    I have had two conversations with Ms. ***** regarding her vehicle and making sure she receives a loaner vehicle when she is scheduled to bring her vehicle in for repairs.  It is a big deal for Ms. ***** as she lives two hours from the dealership.  I've also explained to Ms. ***** that should her check engine light come on again, we would be happy to have her come and scan it for codes  so that we could confirm if the problem is urgent or if it is something that can wait and her vehicle would be ok to drive.  I don't forsee any other problems as I've given Ms. ***** my phone numbers so that she can always get a hold of someone, even if just for a question.

    Thank you!

    **** ** *******

     

    Customer Answer

    Date: 04/15/2024

     

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ******* *****

Davis-Moore Chrysler Dodge Jeep Ram is BBB Accredited.

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