Complaints

This profile includes complaints for Scholfield Honda's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Scholfield Honda

  7017 E Kellogg Dr Wichita, KS 67207-1601

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  Scholfield Honda

  8880 W Central Ave Wichita, KS 67212-3829

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I purchased a car from Schofield Honda on **** ******* on September 23rd of 2024 . I recieved a loan thru the ***** ***** ****** ****n and paid them a little over 12 thousand for the car . They told me I had a free oil change so about a month and a half later I came in for the free oil change after the oil change I was told that I had a coolant leak and I just thought okay I have a warranty through the bank so I’ll get it fixed soon . I needed to prepare before hand to drop my car off there to be fixed since my car is a sole part of my job . When I dropped it off December 7th at 9:15 am , the bank told me to have them contact the warranty place so I gave them the information, my service provider then called me back at around 3:30 that same day with about 5700 dollars worth of damage stating that the bank wouldn’t cover the damage since it was “outside damage “ which I didn’t necessarily understand because I thought it meant damage to the outside of the car which Ik there was none , but she told me warranty wouldn’t cover it and in the same breath said she hadn’t even contacted them that day . It took a few days before they even contacted my warranty place but she told me the same thing then as well but I had talked to someone from my warranty place prior to even dropping my car off and they said the coolant leak would be covered so I knew already . Then after they called and told me they talked to my warranty place and it wouldn’t be covered I called myself and he told me that the car had been in an accident in 2022 so they would only cover the radiator. When I purchased the car I asked was anything missing or wrong with the car and I was told no . No one told me about the accident but not only that when they provided me with the damage costs she also handed me a paper that stated there was a recall on the car since February 14th that I also knew nothing of. I’ve had the car for not even 90 days w 5,700 worth of damage? The recall itself could’ve cost me my life.

  Business Response

  Date: 12/30/2024

  Dear Better Business Bureau,
  Thank you for providing us with the opportunity to address the customer’s concerns. We value transparency and aim to provide excellent service to all of our customers. Below is a detailed explanation of the situation regarding the customer’s Audi A3, which they purchased from Schofield Honda and brought in for service.
  Vehicle Inspection & Initial Visit
  On September 6, 2024, we inspected the Audi A3 with 130,617 miles on the odometer. At that time, no signs of leaks or damage were observed. This inspection was thorough, and we documented the condition of the vehicle, including photos, showing no evidence of coolant leaks. We are attaching the photos from this initial inspection for your reference.
  First Oil Change
  On November 7, 2024, the customer returned for their first oil change, and the vehicle had 134,437 miles. During this visit, we noticed signs of a coolant leak and recommended a further diagnosis of the issue. The customer chose to decline the diagnosis at that time.
  Follow-Up Visit and Discovery of Damage
  On December 7, 2024, the customer returned with a coolant level warning light illuminated. The vehicle’s mileage was now 136,217. During the inspection, we found multiple issues:
  A coolant leak.
  Broken radiator mounts.
  A rubbed-through air conditioning discharge hose due to the damaged radiator mounts.
  A hole worn in the upper radiator hose.
  Based on our findings, it appeared that the vehicle had sustained physical damage, most likely from running over an object in the road. Photos were taken during both the initial inspection and the follow-up visit to document the damage. We are attaching both sets of photos: the photos showing when we noticed the leak, and the photos taken after the customer authorized us to diagnose the leak.
  Warranty Coverage and Explanation
  The customer had purchased a service contract through their bank, and they believed that the warranty would cover the repairs. However, we explained to the customer that service contracts do not cover physical damage, such as the damage observed to the radiator mounts and other components. We advised the customer to contact their car insurance company to file a claim, as this appeared to be accidental damage.
  Our service department provided the customer with the photos from the original inspection and the post-damage inspection to help with their insurance claim.
  Final Outcome
  The customer picked up their vehicle on December 24, 2024, and paid the diagnostic charge. Since then, we have not received further communication from the customer.
  We have acted in good faith throughout the process, providing the customer with the necessary documentation and clear explanations regarding the situation. We understand that this situation may have caused confusion, and we regret any misunderstanding regarding the warranty coverage.
  We are attaching the requested photos for your review. If the customer wishes to pursue further assistance or needs additional information, we are available to assist.
  Thank you for your attention to this matter.
  Sincerely,
  **** ***
  General Manager
  Schofield Honda