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Business Profile

Pest Control Services

Patton Termite & Pest Control, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pest Control Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/14/2023

    Type:Service or Repair Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    5-16-23 Patton installed ********* with always active Termite bait system.
    5-17-23 I called Patton and asked for some of the bait systems be moved because they weren't placed within range referenced in the ********* always active tech. manual published by ********* ****** ****** ** **. Patton said they did not have a Technical Manual for the USA.
    5-18-23 Tim, the manager from Patton came out and looked at the installation in the front yard only. Tim asked Zack from *******, the bait mfg. to send me some information. Zach quoted information from the Termite Bait label. The bait stations should not be under the eaves of the house because the ground stays dry under them. Patton installed several of ours under the eaves. Where there is no eaves around fireplace Patton installed in middle of yard. We stated to Patton we had found Termites in two places. They should be installed near live activity, The bait stations should be placed in moist shady areas like garden beds. They were not placed in any those ideal areas. According to the label the bait stations should be installed not to exceed 20' ours were installed more than 20' feet on the sides of the driveway.
    6-1-23 The utility companies came out and marked our yard again per Patton's request. I assumed Patton was planning to come move some of the stations installed incorrectly.
    6-5-23 Tim from Patton came out a second time and basically just tried to convince me the bait stations were installed correctly. If he really thought they were done correctly why have yard re-marked. He still only looked at about half of the stations. He said he didn't think he'd ever be able to make me happy and he was going to pickup the stations and refund our money. I agreed because there was just too much conflicting information between what he said, everything I found on line, the chemical label and the way ours were installed. That was several days ago and I'm still not on the schedule for removal of the bait stations.

    Customer Answer

    Date: 06/25/2023

    Patton came out and removed the bait stations they incorrectly installed and refunded our money. This ticket can be considered resolved.

    Thank You!

    Toni ******

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