We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Plumber

Benjamin Franklin Plumbing
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/14/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    As I was out of town I had Benjamin Franklin replace the inlet water line to my house, while all the work there seems fine when I returned a couple months later to find that they had damaged the guttering and facet at my house.

    They are refusing any liability in the matter, and also refused to give me their liability insurance information to file a claim

    To their credit they tried to offer me half of what it would cost according to my initial estimates which would be $250, the invoice of repairs is around 700.

    Business Response

    Date: 12/14/2023

    In response to *** ******** concerns.  We have been out to look at the situation.  *** ****** has removed most of the siding from his home and has several things going on in that area of the home.  We repaired his water service in the same area 3 months before he brought his concerns to us.  He claims that we hit his guttering with our excavation equipment.  We dispute this as we do not believe that it is possible that our equipment struck the guttering, and based on all the demolition that is going on in that area, it is very possible that something else struck the guttering.  *** ****** claimed during the initial investigation that the repair of the guttering would be $500.  In good faith, and with no evidence of fault, we did offer to pay half of the cost of the repair.  When offered this settlement, *** ****** raised his estimated cost of repair and began using very foul and abusive language on our recorded phone line.  *** ****** is demanding our insurance information without providing any written estimates on repairing the guttering.  We will not provide any insurance information until we decide one, that we are at fault, and two, that we want to claim it on our insurance, based on estimates.  We have no problem in continuing to work towards a solution with *** ******; however, we will not be verbally abused over this matter either on the phone or in person.

    Business Response

    Date: 01/08/2024

    *** ******, thank you for providing an estimate.

    We would like to wait for the yard to dry out a bit from all of the snow and rain and bring the tractor out to see how the damage lines up with our equipment.

    I will also contact our contractor to see if he can provide an additional estimate.

    Respectfully,

    ** *****

    Customer Answer

    Date: 01/08/2024



    Complaint: ********



    I am rejecting this response because:

    At the rate this is going I don't know that you're ever going to be able to get a machine back to that place because of the mud hole that's been created... I've been trying the monitor the walls of the basement because part of the reason Gathering was a necessity in the first place was moisture coming through. 

    Trying to do anything behind my house has been a humongous pain and straight up makes it dangerous if I have to be on the ladder in that area, as apparently almost all of the water from the back side of the roof goes into one place. So this sucks

     

    I really was hoping for a solution in a more timely manner. 



    Sincerely,



    ***** ******

  • Initial Complaint

    Date:01/20/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My neighbor hired Benjamin Franklin plumbing to replace a sewer line that goes through my property.

    Neither party is willing to repair damages to concrete and yard.

    This occurred in July 2022.

    Business Response

    Date: 02/17/2023

    Business Response /* (1000, 5, 2023/01/20) */
    Contact Name and Title: Beau ***** General Manage
    Contact Phone: ************
    Contact Email: *****************************
    Mr. *******, we are looking into your concern. Can you be more specific about the damage? I know my operations manager had been out before to look at the job site. Ultimately, your neighbor signed an agreement with us prior to the work being done, that states they are responsible for any such concerns. I am sorry if you have not been able to resolve the issue with your neighbor. If there is anything we can do to help get this resolved, please let us know. Feel free to call our office ************.

Benjamin Franklin Plumbing is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.