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Business Profile

Pool Contractors

Premier Pools & Spa

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Eric W

    Date: 04/23/2023

    BUYER BEWARE - these people are absolute cons.
    I signed a contract for a pool in September 2022 and paid over $**k before construction began. In November it was decided we needed to cancel the pool project. We worked out a contract with Premier Pools & Spas that stated they would give us our money back minus deposit once the pool sold at a discount to a new customer.
    I received news that the pool was sold to a new customer on January 10. I was told I would have my refund once the financing clears from the new buyer and that this would take 1-2 weeks. After about 4 weeks of the sales person not having any updates on when I should expect my refund he turned me over to his manager "Tom" who has only spoken to me via text message and is mostly unresponsive. Every couple weeks I asked for an update and the answer was always the same - that they are waiting on financing to go through and I will get a refund in a week or two. Then eventually he just stopped responding to me. Until I suggested I should get an attorney in the matter.
    Tom then let the mask slip and professed he doesn't have to give me a refund and can in fact force me into buying a pool. That was almost 3 weeks ago and Tom has gone silent since then. I called their franchise office and spoke to a "Victoria" who claimed they aren't culpable for how their franchisers conduct themselves but that they would call Tom and she will get back to me. That's been almost 2 weeks and I still haven't heard back from her.
    I am filing a lawsuit for a full refund plus damages and have full confidence in my attorneys to recover my losses. But I want to save future victims a lot of mess and tell you to stay away from Premier Pools & Spas.
    I expect "Tom" or some other business owner to reply to this review with a horrible attempt at an explanation. Do not believe it - these people are liars. Simply read other reviews and you will see the pattern. Tom gets his money then he will ghost you. DO NOT get into business with them.

Premier Pools & Spa is NOT a BBB Accredited Business.

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