We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Retail Stores

Puppy Dreams

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Stores.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/23/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased French bulldog from here and they lied they don't have good sources for the breeders and literally a year and a half later my dog that I purchased from here had a genetic disease and disorder. I contacted the place many times and every time I contact, they said the manager will reach out to me now I paid $6000 for a French bulldog and fast-forward December 2024. I had to have him diagnosed for an elongated pallet and a surgery that's gonna cost three to $4000 now in April 2025 I had to do an emergency surgery because my dogs unable to breathe due to his improper breeding genetic disorder. I don't know how I will pay for the surgery and now he has permanent damage to his trachea and lyrics, causing him to have issues the rest of his life. When my dog was purchased, they told me that he's AKC registered which he wasn't. They wanted us to pay the $300 registration fee also a puppy package of some sorts with a one-year warranty every time they called and asked they said we had to bring a vet bill, but I wasn't willing to paythe $3000 out-of-pocket for the surgery unless they were guaranteeing that they would pay for or reimbursed, but now I had to pay it this year because of an emergency and I didn't want my dog to die because he couldn't breathe. Im asking for them to pay off loan.and I'm asking for help with the surgery and just wanted to put this review so people can open their eyes and see they need to be very careful on which breed they selects specially from this location as they fall through with all their promises once they sign the paper with you end up financing a dog and they're no longer responsibility because they hand you off to the finance company

Puppy Dreams is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.