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Business Profile

Siding Contractors

Integrity Siding & Window
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/08/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In July 2021 we bought siding and arranged installation with this company. They weren’t able to begin installing until Nov or Dec of that year. We signed the papers that it was completed in Feb 2022. This was sold with a lifetime guarantee. In September of 2023, we noticed a big section was falling off, which later completely ripped off in the wind. We started trying to contact the company, never could reach anyone. After a couple of months, someone finally responded, took our info and said they’d get the replacement piece ordered and let us know when they’d be out to fix it. This same response has been what we’ve been getting for almost 6 months and they still haven’t fixed it. It really needs to be repaired before it pulls other pieces off in the wind.

    Customer Answer

    Date: 04/17/2024

    I want to cancel this complaint, the owner reached out and sent someone to fix the problem today. 4/17/24 

  • Initial Complaint

    Date:01/03/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 30, 2007, we had vinyl siding put on the entire house, which has a lifetime warranty. In April 2022 we sustained hail damage on our house from the tornado that went through ***************. Since that time, we have gotten repairs to the home, and now we are waiting to receive the repairs to the vinyl siding and the wrapping to the windows.

    In November 2022 someone came out to give an estimate on the vinyl siding repairs, who was not polite, and did not follow up with us regarding the repairs and estimated time to complete the vinyl siding repairs and wrapping of the windows.

    We have not received any follow up regarding this issue, and each time we call we leave voice messages, and no one returns our calls.

    Business Response

    Date: 01/25/2023

    Business Response /* (1000, 5, 2023/01/13) */
    Integrity Siding and Window is NOT under any form of contract with the **********, nor is storm/tornado damage covered under the Manufacturer Warranty. The ********** did contact us concerning the rewrap of 4 windows that they had ordered from ******. We were informed that ****** had scheduled installation of their windows on 12/27/22. As of 1/12/23 ****** still hasn't completed the replacement window installation.

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