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Business Profile

Sleep Apnea

Sleeptopia, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sleep Apnea.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/01/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My Medical care giver set me up with an at home sleep test with Sleeptopia of Wichita, Ks... When they first called me to set it up I had requested my provider to cancel the test at that time due to some concerns I had about CPAP machines. Then after talking to, two of my sisters I decided to go ahead with the test. I called them back and rescheduled the test and was told it would be shipped to me the 4/22/24. This is 5/1/24 and I have not heard from them or received the test. I believe that beings I told them I would be unable to wear a CPAP mask on my face they have decided not to do the test. The reason I decided to go ahead with the test is to see if I indeed have a problem and what it is so I can see if I can do something about it! I do have a problem I can fall asleep while driving without much warning! Right now I have been limiting my driving to short trips only, if I have to go for a longer drive I try to find someone to take me! I guess my deal is if they are not going to do the test then I wish they would say so, so I can try to find someone else that will! I have tried multiple times on their website to get a response and they do not respond!

    Customer Answer

    Date: 05/02/2024

    I wanted to inform you I finally received my sleep test kit from Sleeptopia! Thank you for your help!

  • Initial Complaint

    Date:05/23/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    January 2023.
    After arranging personal services for medical reasons with this company I was briefed about how insurance will process payments and I was to be charged $*** out of pocket. I was also told I would be sent a "final" bill for service, which amounted to over $***. During my office visit I asked every question about finance I could and I was never told about ANY follow up charges.

    5 months later - May 2023.
    I recieve a bill for an unlisted/ itemized non descript amount of $** dollars. I call and ask about the charges and was told that was the service-agreement amount I am personally liable for after insurance. My insurance does not cover these items under my deductible, so they are passed along to me. The final total i am told I am responsible for is **/month for **-months = $***. News to me! I ask where in the world this information came from, and I was told it was explained to me during my initial set-up. No it was not! I insist to their staff it was not, and no one is available to discuss/facilitate. I am just out over $**** out-of-pocket. I ask whether of not I signed an official document, and they present me, via email, with a sheet titled, "Supplies and Auto-Ship Agreement". This document reviews the auto-shipment supplies for a full 2-paragraphs, and at the very bottom briefly mentions a **-month agreement over 3-lines. Again, this information was never provided during our set-up or when I asked about any follow-up payments. What the **** is that? I am rushed through a mountain of documents and no one mentions anything, and I am blown away when confronted with an extra $*** dollars that was never discussed.

    I have not even mentioned the blatant overly marked up supplies.

Sleeptopia, Inc. is NOT a BBB Accredited Business.

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